Director, Customer Success

Hippocratic AI

18h • Onsite

About The Position

Hippocratic AI is seeking a Director of Customer Success to lead a pod of enterprise health system accounts and a high-performing team of Customer Success Executives. In this role, you will combine senior client ownership with hands-on leadership of solution deployment, workflow adoption, and measurable long-term impact delivery. You’ll be a player-coach: directly managing enterprise client relationships while mentoring and developing a team to deliver scalable, repeatable success across your book of business. You execute against established playbooks and processes, and contribute to refining them over time. This role is ideal for a healthcare-savvy leader who thrives in startup environments and knows how to translate early product-market fit into durable enterprise value.

Requirements

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems
• Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
• Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
• Experience leading cross-functional initiatives in a startup or high-growth technology environment
• Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership at the health systems (CNO, CMO, COO)
• Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation

Nice To Haves

• Experience with AI, digital health, or clinical decision support tools
• Background in consulting, health tech, or clinical operations transformation
• Prior exposure to regulatory, compliance, or data governance considerations in healthcare

Responsibilities

• Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
• Serve as the point of contact for your assigned health system accounts, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
• Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
• Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
• In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact
• Guide change management strategies and influence adoption across complex health system environments
• Execute best practices for onboarding, training, and workflow integration within your teams
• Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed