Director Customer Success
About The Position
The Director Customer Success will manage assigned client accounts and serve as the primary point of contact for ongoing business and technical engagements. This role involves working closely with client stakeholders to understand business objectives and technical requirements across digital and data-driven initiatives. The Director will provide oversight for solution delivery involving AI and agentic AI initiatives across various industries, coordinate with internal engineering and architecture teams, and review high-level technical approaches. Responsibilities also include overseeing initiatives spanning different technology stacks, supporting various program types, participating in workforce planning, and collaborating with HR and leadership teams. Additionally, the role involves engaging in contract-related activities and acting as a liaison between client and internal teams to manage risks and delivery outcomes. The ultimate goal is to contribute to company objectives by driving client satisfaction, revenue growth, and long-term account strategy.
Requirements
- Bachelor’s degree or foreign equivalent in Engineering, Business Administration, Management, Information Systems or related fields.
- Five years of experience in a related occupation.
- Travel/relocation required as jobs will be performed at various unanticipated locations throughout the United States.
Responsibilities
- Manage assigned client accounts and serve as the primary point of contact for ongoing business and technical engagements.
- Work closely with client stakeholders to understand business objectives and technical requirements across digital and data-driven initiatives.
- Provide oversight for solution delivery involving AI and agentic AI initiatives across industries such as retail, airlines, and consumer products.
- Coordinate with internal engineering and architecture teams delivering digital solutions across web and mobile platforms, including native Android and iOS.
- Review and align high-level technical approaches involving data platforms, cloud-based systems, and modern application frameworks.
- Oversee initiatives spanning technology stacks such as React, Java, .NET, and data engineering solutions.
- Support programs involving payment systems, enterprise integrations, HR platforms, security, DevOps, and MarTech implementations.
- Participate in workforce planning by coordinating staffing needs, ramp-ups, and resource allocation across multiple geographies.
- Provide oversight and input into hiring, role alignment, and staffing changes based on delivery and account requirements.
- Collaborate with HR and leadership teams to support onboarding, team transitions, and workforce adjustments.
- Engage in contract-related activities including statements of work, change management, and renewals in coordination with legal teams.
- Act as a liaison between client business teams and internal technical and operational teams to manage risks and delivery outcomes.
- Contribute to company objectives by driving client satisfaction, revenue growth, and long-term account strategy.
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What This Job Offers
Job Type
Full-time
Career Level
Director
