Customer Success Director

Nuna•Chicago, IL

21h•Onsite

About The Position

At Nuna, our mission is to make high-quality healthcare affordable for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass. Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why. Nuna has established its brand in the B2B space over the last decade by shifting the US healthcare system towards an incentive model that rewards healthcare providers for positive outcomes. Marshalling our collective backgrounds and insights, we are now crafting an innovative, consumer app - a clinically driven healthcare companion experience that leverages AI, gamification and social support techniques to improve outcomes for people with chronic conditions. As a sign of the impact Nuna has already made in this space, Nuna was recently selected to join the Centers for Medicare & Medicaid Services (CMS) Health Tech Ecosystem, a landmark public-private initiative designed to transform healthcare for Americans. Nuna’s Customer Success team is helping transform how healthcare works for patients by bringing care beyond the clinic and into people’s daily lives. We partner with leading health systems, working together to ensure patients can better manage chronic conditions while staying connected to their care teams. In this model, success isn’t defined by contracts—it’s defined by how many patients we reach and how much we improve outcomes. Our team works directly with providers to embed Nuna into clinical workflows and make patient engagement scalable. As a Customer Success Executive you will build trusted relationships while driving the execution needed to reach patients at scale, helping deliver a more connected, personalized, and effective healthcare experience.

Requirements

Based in the Greater Chicago area
Comfortable with a 30% travel schedule to engage with clients and stakeholders
7+ years working with healthcare providers, health systems, or payers
Knowledge of healthcare technology, ideally patient-facing applications
Proven ability to drive execution and outcomes, not just manage relationships
Experience with clinical workflows, care teams, or population health programs
Strong analytical skills with a data-driven approach to problem solving
Excellent communication skills across executive and frontline stakeholders

Nice To Haves

Previous start up experience

Responsibilities

Own Provider Partnerships
Serve as the primary point of contact for health systems and provider partners
Build trust with executive, clinical, and operational stakeholders
Align on shared goals (e.g., patient growth, outcomes, expansion)
Drive Patient Growth
Embed Nuna into clinical workflows (e.g., outreach, care management)
Increase provider adoption
Own patient activation targets and clinic-level performance
Identify gaps and take action at the clinic and provider level
Execute on Strategy and Program Delivery
Lead the execution of key initiatives, ensuring timely delivery and measurable outcomes
Partner cross-functionally with Product, Engineering, Clinical Operations, and Data teams to address customer needs and drive solutions
Synthesize provider feedback and translate it into clear, actionable product and process enhancements
Drive continuous improvement through rapid iteration to enhance customer activation and ongoing engagement
Expand Systems
Scale Nuna across additional clinics and patient populations
Transition pilots into system-wide deployments
Identify and lead growth opportunities within each partner