Director Customer & Network Transformation

Lumen Technologies • Denver, CO

3d • $152,066 - $223,031 • Remote

About The Position

The Director, Customer and Network Transformation is responsible for executing transformation initiatives that modernize service assurance and network operations through the adoption of AI, automation, and advanced workflows. Working closely with senior leadership, this role translates strategy into execution, delivering improvements in operational efficiency, customer experience, and workforce productivity.

Requirements

• 8+ years of experience in operations, DevOps, or automation environments
• 3+ years in leadership roles
• Experience implementing automation or workflow solutions
• Strong understanding of operational metrics
• Strong communication and stakeholder management skills

Nice To Haves

• Experience with AI-enabled workflows or automation platforms
• Background in service assurance or network operations
• Experience improving operational KPIs and efficiency
• Familiarity with workflow orchestration tools
• Experience in telecom or large-scale environments

Responsibilities

• Execute transformation initiatives aligned to enterprise strategy
• Translate strategic priorities into actionable programs
• Implement AI-driven workflows across operational processes
• Deliver automation solutions that reduce manual effort
• Improve ticket performance, efficiency, and service reliability
• Support proactive operations driven by AI insights
• Partner with operations, IT, and product teams
• Ensure alignment with operational needs
• Redesign workflows for automation-first execution
• Eliminate inefficiencies and manual steps
• Lead teams delivering automation and workflow improvements
• Drive accountability for execution and results

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed