Director, Workforce Transformation
About The Position
West Monroe is seeking a Director to join their Organization People & Change practice within the Work & Workforce Transformation discipline. This role is designed for a leader with a clear point of view on how organizations improve productivity—combining workforce analytics, process redesign, cost takeout, and AI-enabled workflow transformation to unlock measurable value. The Work & Workforce Transformation team focuses on helping clients redesign how work gets done at scale—improving labor efficiency, reducing cost, increasing throughput, and embedding AI into day-to-day operations.
Requirements
- 10+ years of experience in consulting, operations, or transformation roles
- Deep experience in productivity improvement, including labor efficiency, workforce analytics, cost takeout, or process transformation
- Strong ability to build and communicate quantified business cases (workload analysis, capacity, cost, ROI)
- Experience applying process improvement methods (e.g., lean, workflow analysis, operating model design)
- Ability to connect AI (including generative AI and automation) to practical workflow use cases and measurable outcomes
- Track record of selling and delivering work in a consulting or advisory environment
- Strong executive communication and stakeholder management skills
Nice To Haves
- Experience in one or more of West Monroe’s core industries preferred
Responsibilities
- Lead work transformation & cost takeout engagements
- Lead client engagements focused on labor productivity, cost takeout, operating model improvement, and process redesign
- Assess workflows, service models, and management systems to identify value leakage
- Build quantified value cases using operational data, work measurement, and financial modeling
- Translate opportunities into executable roadmaps with clear ownership, milestones, and value realization
- Drive AI-enabled workflow transformation
- Identify opportunities to apply AI, automation, and decision support within business processes
- Prioritize use cases based on business impact, feasibility, and adoption readiness
- Redesign workflows that embed AI into how work gets done (including human-in-the-loop models)
- Ensure initiatives are tied to measurable outcomes through KPI definition, tracking, and governance
- Drive business development
- Originate and close productivity/work transformation-focused engagements (e.g., labor optimization, cost takeout, AI-enabled workflow transformation)
- Develop proposals, scopes, pricing approaches, and staffing models
- Identify and shape follow-on opportunities by translating client pain points into quantified value stories
- Partner across industry and technology teams to bring integrated solutions to market
- Lead teams & grow the practice
- Own engagement delivery, team leadership, quality, economics, and client satisfaction
- Coach team members in productivity methods, structured problem solving, and executive communication
- Contribute to productivity/workforce methodologies, tools, and go-to-market assets
Benefits
- medical, dental, vision, and basic life insurance
- company’s 401k plan
- purchase shares from our employee stock ownership program
- eligible to receive annual bonuses
- unlimited flexible time off
- ten paid holidays throughout the calendar year
- ten weeks of paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
