Copy of Director, Customer Management Risk Strategy

Zip Co Limited

2d•Remote

About The Position

Strategic leader with experience in credit strategies for a non-prime consumer lending portfolio with experience in exposure management. People-first data leader who delivers insights that fuel effective credit strategy execution and collaboration with cross-functional teams. Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office. Start your adventure with Zip. Working in our Risk Strategy team provides no shortage of opportunities to truly impact the way we operate. As a trusted strategic partner to every team across Zip, you will own all things around credit strategy for existing customers, helping drive increased customer engagement while minimizing losses. As a Director of Customer Management Risk Strategy you will be responsible for leading a team that delivers strategies to manage exposure and engagement across Zip’s customer portfolio. You will partner closely with product managers and engineering teams to develop new capabilities and strategies, and perform holistic monitoring of strategies and performance to identify strategic opportunities.

Requirements

15+ years of experience in financial services developing and deploying credit strategies
Experience analyzing data and using database query language (e.g. SQL) analysis and programming and developer tools such as Python, R, Databricks, Snowflake in a financial services setting
Quantitative background in engineering, statistics, math, economics, business, or related disciplines
Possesses strong communication, interpersonal and presentation skills; and ability to engage and collaborate with multiple stakeholders across teams
Possesses analytical mindset and strong problem-solving skills. Attention to detail and ability to multitask
Experience leading and developing analytical teams
Comfortable working in a fast-paced environment and dealing with ambiguity
Extremely proactive communicator willing to raise flags when needed and keep team members informed of ongoing risk related activities

Nice To Haves

Experience with regulatory compliance, such as FCRA and Reg Z is a plus

Responsibilities

Own credit line increases for existing customers to drive incremental transaction volume
Own credit line decrease strategy to mitigate future losses
Drive conversion of customers from our checkout channel to use the Zip app
Manage and develop analysts to drive strategic changes
Partner with Collections and Customer Experience team to monitor performance and cost
Own strategies to drive activation from lower activity customers