Director | Customer Experience Strategy

Honeywell Aerospace • Phoenix, AZ

4h

About The Position

The Director of Customer Experience Strategy & Transformation is a people leader responsible for defining and advancing the future state of how we interact with customers transactionally and digitally. This leader identifies and shapes a forward-looking, business-led CX strategy; benchmarks best-in-class capabilities; and converts insights into a prioritized transformation roadmap with clear business cases, funding alignment, and measurable outcomes. This role partners across business, operations, and IT to simplify customer interactions end-to-end, expand digital self-service, and improve customer experience outcomes.

Requirements

• People leadership experience.
• Experience in defining and advancing customer experience strategy.
• Experience in identifying and shaping CX strategy.
• Experience in benchmarking capabilities.
• Experience in converting insights into transformation roadmaps.
• Experience in developing business cases.
• Experience in securing funding alignment.
• Experience in defining measurable outcomes.
• Experience partnering across business, operations, and IT.
• Experience in simplifying customer interactions.
• Experience in expanding digital self-service.
• Experience in improving customer experience outcomes.

Responsibilities

• Defining and advancing the future state of customer interactions transactionally and digitally.
• Identifying and shaping a forward-looking, business-led CX strategy.
• Benchmarking best-in-class capabilities.
• Converting insights into a prioritized transformation roadmap with clear business cases, funding alignment, and measurable outcomes.
• Partnering across business, operations, and IT to simplify customer interactions end-to-end.
• Expanding digital self-service.
• Improving customer experience outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed