Customer Experience Director

Compass Group•Atlanta, GA

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummarySummary: The key mission of this Customer Experience Director (Registered Dietitian) will be to enhance the image of Client Foodservices through marketing plan development and execution, which includes communications and advertising strategies. Responsible to implement service standards and promote a culture of exceptional customer service throughout their area of responsibility. Coordinates or facilitates training for salaried and hourly associates on customer service performance standards, processes, and initiatives to create a culture of service excellence for all customer groups – guests, clients, retail visitors, catering, and fellow associates throughout the organization. Responsible for conceptualizing, developing, and implementing a regional marketing and communications strategy. Key responsibilities include leading the marketing strategy for the Schwab Portfolio, driving the Schwab brand and standards, implementing retail innovations and marketing and promotional materials, publications, and support collateral such as brochures, advertisements, custom presentations, proposals, and other special projects as needed.

Requirements

Registered Dietitian -Commission on Dietetic Registration of the Academy of Nutrition & Dietetics (AND) Certification and State Licensure, where applicable
Bachelor’s degree in food and nutrition or related field of study, business, communications, marketing
Desired 5+ years professional experience with direct food service experience preferred
Knowledge of merchandising and sales.
Serve-Safe certification required, but we can train once hired

Nice To Haves

Master of Science in Nutrition or a related field preferred
Visual merchandising background a plus.

Responsibilities

Represents company in a courteous, efficient, and friendly manner is all customer and employee interactions
Acts as liaison between Compass Group and Charles Schwab representatives.
Interacts with customers in a manner to ensure customer satisfaction
Serves customers quickly and effectively
Serves customer food and beverage orders quickly and professionally as needed.
Demonstrates a complete understanding of daily menu items and explains same to customers accurately
Maintain dining website and ensure accurate and timely information of all marketing programs, menus, hours, photos of events, local Promotions, etc.