Director, Customer Enablement
About The Position
Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are onboarded, educated, and enabled across their lifecycle, while ensuring the entire CX organization — Customer Success, Support, Customer Engineering, and Operations — has the training and knowledge to support a rapidly evolving AI infrastructure platform. You'll start hands-on, building foundational content and repeatable onboarding programs, then grow and lead a Customer Enablement organization spanning education, documentation, certifications, and knowledge management. This role is based in SF, Bellevue, or Sunnyvale.
Requirements
- 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations
- 3+ years leading managers or building enablement teams
- Experience designing scalable onboarding programs for enterprise customers
- Experience building internal enablement programs for technical customer-facing organizations
- Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS
- Experience creating customer education programs, certifications, documentation, and technical learning experiences
- Excellent program management skills paired with strong executive communication and cross-functional leadership
Nice To Haves
- Experience at a cloud infrastructure, AI, MLOps, or enterprise platform company
- Experience implementing an LMS or learning platform
- Experience developing customer certification programs
- Familiarity with technical documentation platforms such as Confluence, Notion, GitBook, or ReadMe
- Experience scaling enablement for global Customer Success and Support organizations
Responsibilities
- Own the customer onboarding strategy from contract signature through production readiness, with standardized journeys across Cloud, Managed Inference, and future products that reduce time-to-value
- Build scalable customer education programs — instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths from platform administrators to ML engineers
- Lead internal CX enablement, translating every product launch, platform capability, and operational process into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams
- Own the CX knowledge management strategy, establishing documentation standards, content governance, version control, and a centralized knowledge hub for customers and internal teams
- Define and track enablement metrics — onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption — with dashboards to continuously improve programs
- Build and lead the Customer Enablement organization as Crusoe scales, recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
