Director – CRM and Sales Enablement

Honeywell Aerospace•Phoenix, AZ

About The Position

Honeywell Aerospace is seeking a Director, CRM and Sales Enablement Strategy to lead the strategy, transformation, and execution of customer relationship management and sales enablement capabilities. The role defines how commercial technology, processes, data, and insights come together to improve seller effectiveness, strengthen customer engagement, and increase commercial productivity. Reporting to the Director, Commercial Excellence – Tools, Analytics & Insights, this people leader owns the business strategy and roadmap for key commercial platforms, including Salesforce and Highspot, partnering with Sales, Marketing, Commercial Excellence, IT, Data & Analytics, and other functional stakeholders. The successful candidate combines commercial strategy, digital transformation, product management, and change leadership to simplify the seller experience and ensure commercial tools deliver measurable business outcomes.

Requirements

8 or more years of experience across commercial excellence, sales operations, CRM, sales enablement, digital transformation, product management, or related disciplines.
Significant experience leading enterprise CRM and/or sales enablement initiatives.
Demonstrated experience translating commercial requirements into technology-enabled business capabilities.
Experience leading complex cross-functional programs involving business and technology organizations.
Experience managing and developing teams and/or leading large matrixed organizations.
Executive-level communication, presentation, and change leadership skills.
Must be a U.S. person, defined as a U.S. citizen, U.S. permanent resident, or someone with protected status in the U.S. under asylum or refugee status, due to U.S. export control laws and regulations.

Nice To Haves

Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or a related discipline.
MBA or other advanced degree.
Deep knowledge of Salesforce and modern CRM operating models.
Experience with sales enablement platforms such as Highspot.
Strong understanding of B2B sales processes, including account management, opportunity management, pipeline management, forecasting, and sales execution.
Experience applying analytics, automation, and AI to improve commercial workflows and seller productivity.
Demonstrated ability to develop multi-year transformation roadmaps and translate strategy into executable programs.
Product-management mindset, with experience prioritizing capabilities based on user needs and measurable business value.
Ability to influence senior executives and align stakeholders across business and technology organizations.
Strong financial and analytical orientation, with the ability to build business cases and quantify value realization.
Ability to operate successfully in a complex, global, matrixed organization.

Responsibilities

Define and execute the multi-year strategy and roadmap for CRM and sales enablement capabilities, aligned with Honeywell Aerospace Technologies’ commercial priorities and transformation agenda.
Serve as the senior business owner for Salesforce capabilities, ensuring support for account management, opportunity management, pipeline visibility, customer engagement, and seller productivity.
Own the strategy and business roadmap for sales enablement platforms, including Highspot, to improve access to content, sales plays, customer insights, training, and other selling resources.
Simplify commercial workflows and reduce administrative burden by integrating tools, automating manual processes, improving usability, and designing capabilities around seller and sales-leader needs.
Partner with commercial leaders to identify business problems and translate them into prioritized technology, process, data, and analytics requirements.
Build adoption strategies that include communications, training, process alignment, leadership engagement, and ongoing measurement of user adoption and effectiveness.
Lead business governance for CRM and sales enablement, including capability prioritization, demand management, release planning, data quality, standards, and investment decisions.
Partner with Analytics & AI teams to embed actionable customer, pipeline, opportunity, and commercial insights into seller workflows.
Establish and monitor KPIs, including seller productivity, CRM adoption, pipeline quality, opportunity conversion, content effectiveness, tool utilization, and commercial process cycle time.
Build relationships with Sales, Marketing, Offering Management, Pricing, IT, Digital, Analytics, and other stakeholders to ensure commercial capabilities work together as an integrated ecosystem.