Director, Corporate Security and Business Continuity - Boston, MA

UnitedHealth Group•Boston, MA

28d•$112,700 - $193,200•Onsite

About The Position

The Director, Corporate Security & Business Continuity leverages a strategic approach to threat management, physical plant security technology, providing consistent, scalable solutions that meet Corporate Security standards and the needs of the business for Optum Massachusetts. The position will be responsible for developing, implementing and managing comprehensive programs to ensure the safety and security of the workplace and the continuity of the business operations. The Director, Corporate Security & Business Continuity must be able to demonstrate their ability to leverage relationships, data, technology, and automation to deliver success. This position will be the Business Continuity Lead for Optum Massachusetts. Functions of this role include updating the Business Continuity Plan (BCP), Execution of the BCP during an emergency event and possess the authority to leverage resources within the organization during an event.

Requirements

Bachelor’s degree in occupational health and safety, Security Management, Business Administration, or a related field or relevant experience
10+ years of experience in customer service with at least two (2) years in facility or security operations and maintenance
Experience in a multi-site healthcare facility setting
Competence in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
Self-starter that demonstrates accountability and ownership of their work, capable of precisely communicating by providing relevant information to different levels of leadership and cross functional groups through appropriate communication channels, and a team player willing to freely share knowledge, resources, and information
Demonstrated ability to prioritize and organize various work priorities
Demonstrated ability to solve problems and collaborate with cross-functional teams
Demonstrated ability to effectively deal with moderate levels of ambiguity - can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty
Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

Nice To Haves

Professional certifications such as Certified Safety Professional (CSP), Certified Professional (CPP), or Certified Business Continuity Professional (CBCP)
1+ yearS of experience with service coordination for intrusion alarm, electronic access control, or physical lock systems

Responsibilities

Plans, develops and executes the Optum Massachusetts security strategy in collaboration with the East Regional Security team.
Acts as the primary point of contact for all security and safety matters across Optum MA.
Supports the delivery of security solutions that meet the needs of the business through engagement with leaders and subject matter experts.
Provides direct support to Optum MA leaders, including maintaining a centralized security database, managing intrusion alarm schedules, troubleshooting alarms, coordinating system maintenance and installation, and maintaining inventory of systems and equipment.
Follows all Security and Emergency response policies and procedures and contributes to policy/procedure updates.
Responsible for planning, implementing, and overseeing workplace and safety initiatives to ensure compliance with Optum/UHG security policies and standards.
Advises and educates Optum Massachusetts employees on various safety-related topics.
Collaborates with other departments to conduct regular risk assessments and audits to identify potential hazards and vulnerabilities and is responsible for planning and implementing improvements.
Leverages relationships with HR to achieve optimal outcomes in employee relations matters.
Collaborates with team members on budgeting and allocating funds for workplace and safety initiatives.
Effectively plans for and implements physical security enhancements and other workplace security projects and initiatives.
Delivers effective security solutions that meet the needs of the business, including security awareness and training, badge creation and access, and security incident reporting.
Partners with business leadership to understand business operations and objectives, socializes Workplace Security Programs, and ensures business leaders are informed of Corporate Security resources, expertise, and guidance.
Provides business leadership with security incident reporting metrics and actionable data.
Facilitates the delivery of security solutions that meet the needs of the business through alignment with business leadership and engagement with Corporate Security program leads and subject matter experts.
Provides business leadership with interpretation of capital and operating expense impact related to onsite physical security enhancements, security awareness, and proactive security training.
Champions physical security, security awareness, and proactive security training initiatives.
Partners with Corporate Security program leads to ensure site-level application of enterprise policies, standards, and specifications.
Plans and executes the Optum Massachusetts Site Emergency Response plan, Business Continuity Plan, Disaster Recovery, and plan response to Public Health Emergencies, working with the UHG Global Security Operations Center (GSOC) and Crisis Management Team.
Serves as the liaison between the corporate GSOC/Crisis Management teams and the local response teams during an emergency.
Updates the Business Continuity Plan (BCP), executes the BCP during an event, and has the authority to leverage resources within the organization during an event.
Creates and manages the Business Recovery Team (Incident Command Team (ICT) during incidents.
Conducts annual BCP exercises and maintains related certification.
Works with Optum Massachusetts Process Owners and Alternates to ensure business continuity planning for each location or service area is kept up to date.
Leads the response to workplace emergencies, including natural disasters, accidents, and security incidents.
Serves as the primary point of contact for emergency response and crisis communication.
Develops and implements crisis communication plans.
Conducts post-incident reviews to identify lessons learned and improve future responses.
Acts as the key contact between Optum Massachusetts and Optum to manage the PCI process and work with key Optum Massachusetts stakeholders to achieve and maintain compliance with PCI Data Security Standards.
Maintains the Optum Massachusetts Payment Card Processing Data Flow Document and ensures it stays up to date.
Performs other duties as assigned.