Director, Corporate IT

Everlaw•Oakland, CA

20h•Hybrid

About The Position

At Everlaw, we’re changing how legal teams at law firms, corporations, government agencies, and nonprofits find the information they need to achieve their truth‑finding goals. We believe that technology should be a force multiplier for human intellect. As Director of Corporate IT, you will lead a lean, high-impact team dedicated to reinventing the future of knowledge work at Everlaw—transforming our corporate technology environment into a seamless, intelligent ecosystem that empowers Everlawyers to do their best work to achieve our mission: Strengthen and scale global infrastructure across office and remote environments. Treat the internal tech stack as a Product, prioritizing frictionless user journeys and high reliability. Drive operational excellence through automation, Zero-Touch provisioning, and responsible AI adoption. This is a “player-coach” position. You are equally comfortable defining multi-year roadmaps as you are rolling up your sleeves to conduct root-cause analysis, engineer out manual toil, and automate recurring friction points. At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. This is a full-time, exempt position based in our Oakland office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. Getting started We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

Requirements

Over 10 years of experience leading Corporate IT in a modern, cloud‑centric environment, including people management responsibility.
Thrive in high-velocity environments.
Maintain a calm, constructive composure and proactively recalibrate priorities and propose paths forward when faced with shifting demands.
Track record of leading multiple large initiatives in parallel, structuring projects, tracking execution, and communicating clearly with technical and non‑technical stakeholders.
Deep, hands-on experience with Google Workspace administration, Okta or similar IdP, modern MDM/endpoint management, Meraki or similar enterprise network platforms, and AV/VC systems.
Demonstrable experience operating ITIL‑style or similar service management practices, including SLAs, ticket queues, and continuous improvement.
Understand security and compliance frameworks (e.g., SOC 2, ISO 27001/27018, FedRAMP) and how IT controls, logs, and processes support audits and ongoing assurance.
Empathetic and effective manager, known for developing talent, setting clear expectations, and balancing empathy with delivery.
Possess a 'Product Mindset' for internal tools; a builder who views manual processes as 'bugs' and has a track record of using low-code/no-code platforms (e.g., Workato, Okta Workflows) or scripts to integrate disparate SaaS systems.
Curious and experiment‑driven about AI and automation, with hands-on experience using or piloting AI tools to improve IT or business workflows and enabling broader AI adoption.
BA/BS or equivalent practical experience.
Actively invest in staying current with modern IT, security, and SaaS practices.
Authorized to work in the United States.
Everlaw is not sponsoring U.S. employment visas for this role.

Responsibilities

Define the corporate IT roadmap aligned with business, security, and compliance objectives.
Manage the IT operating budget and enterprise SaaS portfolio (Google Workspace, Zoom, Atlassian, Glean, etc.), balancing cost-efficiency with long-term maintainability.
Partner with the VP of IT & Security on organizational design and long-term tech stack investments.
Drive automated lifecycle management and enforce security-hardened configuration baselines for macOS, Windows, and Ubuntu via modern MDM (Jamf, JumpCloud) and identity-driven workflows.
Orchestrate reliable experiences across office and remote network infrastructure, including Meraki-based LAN/WAN and high-fidelity conferencing systems (Zoom, Google Meet, AV).
Partner with Facilities to lead technical design and execution for office expansions, encompassing low-voltage cabling, MDF/IDF architecture, and wireless design.
Develop a 'Single Pane of Glass' for automated asset tracking and SaaS visibility, managing the full lifecycle from procurement and license reconciliation through end-of-life.
Optimize the corporate enterprise stack (Google Workspace, Atlassian, Glean, etc.) by leading vendor relationships, renewals, and rigorous tool evaluations that balance security, cost, and maintainability.
Drive high-velocity adoption of core tools through automated workflows, clear documentation, and proactive training, ensuring IT remains a partner in productivity.
Partner with Corporate SecOps and GRCT to operate and mature identity and access management for corporate systems, ensuring Corporate IT processes align with Access Management, Identification & Authentication procedures.
Engineer automated evidence collection and continuous control monitoring to meet SOC 2, ISO 27001, and FedRAMP requirements, ensuring IT compliance is a by-product of good system design rather than a manual audit exercise.
Collaborate with Corporate SecOps to deploy and tune endpoint, email, SaaS, and network security tooling (e.g., EDR, DLP, VPN, password management), with clear RACI between IT operations and security operations.
Drive an AI-first service strategy that prioritizes self-service, chat-ops, and automated request fulfillment to reduce mean-time-to-resolution (MTTR).
Drive continuous improvement and automation across IT workflows (e.g., self‑service, request routing, approvals, provisioning/de‑provisioning, chat‑based support).
Monitor and report on service performance metrics (e.g., ticket volume, response and resolution times, CSAT), and use data to drive operational decisions.
Act as the primary IT partner for Security, Facilities, Finance, and People teams; institutionalize clear change-management practices to ensure high-visibility projects are delivered with transparency and minimal friction.
Architect the corporate AI roadmap—from AI-assisted support agents to intelligent knowledge search—partnering with SecOps and GRCT to ensure responsible adoption and demonstrable ROI.
Lead IT's contribution to company-wide regulatory and growth programs (e.g., FedRAMP, global expansion), ensuring technology is a proactive enabler of business goals rather than a bottleneck.
Lead, coach, and develop a high‑performing Corporate IT team in a lean and fast-paced environment.
Foster a culture of service and accountability, providing mentorship and clear career paths.
Set high standards for documentation, runbooks, and operational rigor.
Operate as a hands‑on player‑coach, comfortable switching between strategy, architecture, and day‑to‑day execution.

Benefits

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave
Approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days
11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance