Director, Corporate HR

Headquarters Careers At Servpro Industries • Gallatin, TN

2d • Onsite

About The Position

The Director, Corporate HR is responsible for leading Human Resources operations and service delivery for SERVPRO corporate operations. This role serves as a strategic business partner and trusted advisor to senior leaders, providing practical guidance, thought leadership, and scalable HR solutions that support business priorities, employee experience, and organizational effectiveness. The Director is also responsible for facilitating the availability of optional educational resources, informational materials, and best-practice content that independent franchise owners may choose to evaluate for use within their independently owned businesses. Franchise owners retain sole responsibility for all employment-related decisions involving their employees. This position does not have responsibility for directing, supervising, approving, or administering employment decisions affecting employees of independently owned and operated SERVPRO franchises.

Requirements

• 7+ years of progressive human resources experience, including HR operations, employee relations, compliance, HR business partnership, and HR administration.
• 3+ years of experience leading people, including coaching, prioritizing work, developing talent, and driving accountability for results.
• Demonstrated experience advising senior leaders on complex people matters, organizational effectiveness, workforce planning, employee relations, and business-aligned HR solutions.
• Strong knowledge of federal, state, and local employment laws and experience applying HR policies, compliance requirements, and risk mitigation practices in a business environment.
• Experience managing employee relations matters, including investigations, performance concerns, corrective action, conflict resolution, policy interpretation, and documentation.
• Experience with job architecture, including job descriptions, role profiles, job leveling, career frameworks, and alignment with compensation and talent processes.
• Experience supporting organizational design efforts, including structure reviews, role clarity, workforce alignment, and change management considerations.
• Ability to develop, improve, and administer HR processes, workflows, tools, templates, reporting, and documentation standards.
• Strong communication, facilitation, and relationship-management skills, with the ability to communicate effectively with employees, business leaders, and franchise owners regarding available resources, educational materials, and organizational information while maintaining professionalism and discretion.
• Ability to analyze data, identify trends, assess risk, develop recommendations, and present clear, practical solutions to senior leaders.
• Advanced proficiency with Microsoft Office products and experience with HRIS, case management, reporting, or other HR technology platforms.
• Detail oriented, highly organized, and able to manage multiple priorities, deadlines, and stakeholders in a changing business environment while maintaining confidentiality.
• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required.

Nice To Haves

• Relevant certification such as SHRM-SCP, SPHR, or similar credential preferred.

Responsibilities

• Partner with HR centers of expertise and cross-functional teams to support talent management, performance management, workforce planning, onboarding, communications, and change initiatives.
• Serve as a strategic business partner to senior leaders, providing HR guidance, thought leadership, and practical solutions that support business objectives and workforce needs.
• Lead HR operations and service delivery for SERVPRO corporate operations to ensure consistent, compliant, and effective administration of HR programs, processes, policies, and employee lifecycle activities.
• Provide guidance to SERVPRO business leaders regarding franchise relationship considerations and the availability of optional educational resources, informational materials, templates, and best-practice content that may be shared with independent franchise owners.
• Oversee employee relations processes for SERVPRO corporate operations, including workplace investigations, conflict resolution, performance concerns, corrective action, policy interpretation, and related documentation for SERVPRO corporate operations.
• Ensure HR policies, procedures, practices, and documentation comply with applicable federal, state, and local employment laws and align with company standards.
• Lead and maintain job architecture practices, including job descriptions, role profiles, job levels, career frameworks, and alignment with compensation and talent processes.
• Provide oversight and guidance for organizational design within SERVPRO corporate operations, including structure reviews, role clarity, span of control considerations, workforce alignment, and change impacts.
• Improve and standardize HR processes, workflows, forms, templates, and tools to increase efficiency, consistency, compliance, and leader/employee experience.
• Use HR metrics, trends, and data to identify issues, assess process effectiveness, and recommend improvements to senior leadership.
• Oversee HR records, employee documentation, reporting, and administrative controls to support accurate, timely, and compliant HR operations.
• Lead or support special HR projects and initiatives related to SERVPRO Corporate operations, organizational effectiveness, compliance, employee experience, and business transformation.

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What This Job Offers

• Job Type: Full-time
• Career Level: Director