Director, Corporate Communications

Collaborative Solutions • Los Angeles, CA

4d

About The Position

Collectors seeks a Director, Corporate Communications to lead and build the day-to-day corporate communications engine for Collectors Holdings and its portfolio brands, including PSA, Beckett, SGC, and PCGS. Collectors is a recognized leader in authentication, grading, marketplaces, and vaulting for collectibles, operating in a fast-paced and rapidly growing industry.

This builder role owns communications connecting the organization to stakeholders and customers, including issue response, executive platforms, and financial and policy communications. The Director will help develop the processes, playbooks, and team needed for effective communications strategy and execution. The position reports to the Head of Communications. In-person, hybrid, and remote candidates are considered.

Requirements

• At least 10 years of experience in corporate communications, issues management, or public affairs, including some in-house experience.
• A track record of managing issues and crises in real time, ideally issues that first played out on social media.
• Experience preparing senior executives for media and high-stakes situations, and the credibility to challenge a flawed plan.
• Experience partnering with Finance and Legal on financial communications.
• Corporate media relations experience, with sound judgment about when to engage, when to decline, and how to work with reporters in high-stakes situations.
• Excellent writing and editing skills, including the ability to quickly translate complex facts into plain language.
• Calm judgment under pressure and comfort raising problems early.
• Experience managing and developing people, and comfort building processes where none exist.
• Bachelor's degree required.

Nice To Haves

• Exposure to public-company or late-stage environments.
• Experience in marketplaces, fintech, consumer platforms, sports and entertainment, or enthusiast communities.
• Knowledge of the collectibles hobby.

Responsibilities

• Respond to emerging issues by establishing facts with Legal, Product, Operations, and Customer Care and recommending a strategy.
• Build and maintain issue playbooks, holding statements, escalation paths, and social-listening triggers with social, agency, and customer service partners.
• Use verified first- and third-party data and industry context to frame issues and develop responses; track and correct how Collectors is described by media and platforms.
• Prepare executives for media interviews, conferences, community events, and high-stakes announcements.
• Develop executive platform plans covering speaking opportunities, bylines, awards, and earned profiles.
• Help define and enforce engagement guidelines for leaders active on social media and in the hobby community.
• Partner across teams on major enterprise events and investor-facing materials.
• Establish and maintain clear investor, customer, and public narratives.
• Prepare and manage disclosure to leaders, the board, and investors about major moments or events.
• Lead proactive and reactive corporate media relations across business, financial, and trade press using the enterprise narrative set by the Head of Communications.
• Work with the media relations leader to advance corporate strategies and narratives through earned storytelling.
• Own communications for corporate milestones, acquisitions, partnerships, and leadership news, coordinating with portfolio brand teams.
• Write and edit corporate press releases, statements, Q&As, briefing documents, and key messages.
• Partner with Social & Community leaders to keep prominent public conversations consistent with corporate positioning.
• Apply engagement guardrails and escalation paths for community and social activity, identifying when a corporate response is needed.
• Partner with Internal Communications and People teams so employees hear major news first and can explain its significance.
• Provide talking points to help employees speak accurately about business units outside their own.
• Manage PR agency and vendor relationships, including scope, budget, and output.
• Run media monitoring, reporting, and measurement to inform strategy and improve the accuracy and agility of responses.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits for eligible full-time employees.
• 401(k) matching plan.
• Flexible time off for salaried employees.
• Ten company-paid holidays for regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Flexible schedules offered by many teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Director