Director, Core Operations and Applications

Suffolk Credit Union•Medford, NY

22h

About The Position

The Director of Core Processing helps shape the credit union's strategy by leading technology initiatives and ensuring smooth operations. The Director of Core Processing and Systems manages the Core Operations team within IT, oversees systems tied to Fiserv DNA, improves processes, ensures compliance, and works to enhance the member experience.

Requirements

Bachelor's degree or equivalent technical education required
5-8+ years of core processing operations or relevant experience
2+ years of which must have been in a progressive leadership capacity
Advanced knowledge of Fiserv DNA platform
Advanced knowledge of information technology operations and systems
Proficient understanding of IT infrastructure, support, security and technical support
Knowledge of systems processing techniques
Knowledge of computer operations hardware and peripherals
Familiarity with server room operations and safety protocols
Knowledge of credit union products, services, policies, regulations and procedures
Skilled in group presentation and public speaking
Ability to provide supervisory leadership of professional-, intermediate-, and entry- level staff
Ability to handle multiple and complex deadlines
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution

Responsibilities

Oversee the employees, operations, and performance of the Information Technology Core Operations department.
Establish and maintain procedures for daily, monthly, and yearly operations, disaster recovery, backup, and testing, ensuring optimal system reliability and data integrity.
Manage and schedule all mandated system upgrades, patches, enhancements, replacements, and upgrades in core and ancillary equipment, coordinating with relevant stakeholders, administering equipment procurement, and minimizing disruptions to ensure continuous service availability and optimal performance.
Manage and ensure the satisfactory performance of all core ancillary systems, aligning them with management's expectations, strategic objectives, and agreements.
Ensure compliance with NCUA, industry regulations, internal policies, and security standards pertaining to core processing activities, coordinating responses for exams and audits, and achieving a minimum "Satisfactory" rating on internal audits and examinations.
Stay up to date with industry trends, emerging technologies, and regulatory changes, making recommendations for system upgrades or changes to maintain compliance and improve operational efficiency.
Collaborate with cross-functional teams, internal stakeholders, and external vendors to identify and implement process improvements, system enhancements, automation initiatives, and effective communication strategies, fostering collaboration, streamlining operations, and enhancing the overall member experience.
Monitor and report on key performance indicators (KPIs) to assess the effectiveness and efficiency of core processing operations, identifying areas for improvement and implementing appropriate measures.
Contribute to strategic planning and the development of the credit union's overall operational and technological roadmap.
Establish and maintain relationships with partners and technology providers, negotiating contracts, managing vendor performance, agreements, and billing, ensuring optimal service levels, cost-effectiveness, and all aspects of vendor management related to core banking and ancillary systems.