Director, Cookies

Girl Guides of Canada • Toronto, ON

9d • Hybrid

About The Position

The Director, Cookies Management provides enterprise level leadership for Girl Guides of Canada’s (GGC) national Cookies portfolio, the organization’s largest fundraising program. This role provides end to end leadership across product strategy, supply chain management, operational execution, vendor management, P&L performance and member experience.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, Supply Chain, or a related field.
• 7+ years of progressive leadership experience in product management, commercial strategy, or supply chain operations, preferably in the food or grocery sector.
• Proven experience managing teams and complex operational environments.
• Demonstrated ability to lead transformational change, process improvement, and cross-functional alignment.
• Strong financial acumen.
• Strategic thinking and commercial insight.
• Expertise in operational and financial governance, vendor management, and negotiation.
• Strong analytical and data storytelling skills.
• Excellent communication, stakeholder engagement, and leadership ability.
• Capacity to thrive in a fast-paced, mission-driven environment.

Nice To Haves

• MBA or equivalent senior-level business education is considered an asset.
• Experience in Membership-based organizations, Associations or Non–profit organizations.
• Experience working with volunteers.
• Knowledge of Girl Guides of Canada.

Responsibilities

• Lead the national Cookies portfolio strategy, shaping pricing, innovation, and roadmap to drive sustainable revenue growth, brand equity, and member relevance, in collaboration with the Chief Brand & Business Development Officer.
• Provide end‑to‑end operational and financial oversight of the Cookies campaign, ensuring accurate order execution, strong governance, audit‑ready controls, and continuous process improvement (including supply chain tracking, and case reconciliation).
• Own strategic relationships with manufacturers and logistics partners, ensuring reliable fulfillment, quality standards, cost optimization, and resilient supply chain performance.
• Lead negotiations and internal coordination for tendering partnership and contract renewals.
• Inspire and lead high‑performing teams while partnering with staff, volunteers, and cross‑functional stakeholders to align strategy, communications, and execution.
• Manage Cookies portfolio Profit &Loss, delivering budget discipline, margin optimization, financial analysis, and clear reporting.
• Ensure national campaign readiness and execution excellence by setting KPIs, overseeing forecasting and systems, and delivering tools and supports that enable success across councils.
• Adhere to all relevant policies, procedures, and practices.
• Liaise with other departments as required.
• Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
• Other duties as assigned.

Benefits

• generous health benefits (Health, dental, vision, Health Service Spending Account).
• Eligible to join the pension plan after 12 months.
• Paid time off.
• Collaborative hybrid/remote work environment.
• Fun and friendly work environment and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees