Director, Contracts Center of Excellence

Navy Federal Credit Union•Vienna, VA

2d•Hybrid

About The Position

The Director, Contracts Center of Excellence leads centralized contract execution at Navy Federal Credit Union. The role directs the Contracts Center of Excellence in drafting, routing, and executing standard contracts with stakeholders across business units, ensuring work is timely and consistent with Navy Federal Credit Union policies. The position reports to the Vice President, Execution Excellence. The Director oversees intake, prioritization, capacity, contract processing, quality standards, records, procedures, controls, and performance metrics. The role partners across business units, category management, the Office of General Counsel, and Third-Party Risk Management; leads adoption and service improvements; and coaches and develops the team. Supervisory responsibilities include setting goals and priorities, conducting quarterly performance check-ins, and preparing and reviewing performance appraisals. The position is based at 820 Follin Lane, Vienna, Virginia, and has a hybrid schedule with three days onsite. Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Sponsorship is not available; applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

10–15 years of experience reviewing and executing contracts, including leading staff.
Bachelor’s degree in a related field such as Business Administration or Finance, or an equivalent combination of education, training, and experience.
Proven ability to coach and develop contract management talent, building strong teams and leadership pipelines.
Expert knowledge of standard contract principles, terms, and conditions, and contract management software.
Advanced knowledge of guidelines published by outside regulators and contract requirements.
Effective skill in communicating tactfully with all levels of employees, business units, Legal, and vendors.
Demonstrated ability to interpret complex policy, legal, contractual, or regulatory procurement requirements.
Strong leadership capabilities and demonstrated ability to develop high-performing teams and influence across levels.
Advanced knowledge of category management best practices.
Expert consultative, conflict-resolution, negotiation, and facilitation skills to gain consensus and reach agreeable exchanges and positive outcomes.
Expert skill communicating thoughts, concepts, and practices effectively across multiple functional areas and at all levels, adjusting to the target audience as needed.
Advanced skill executing in a fast-paced, high-demand environment while balancing multiple priorities.
Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely.
Expert verbal, interpersonal, and written communication skills.
Advanced skill in using Microsoft Office products, such as Word and Excel.
Must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Master’s degree in a related field such as Business Administration or Finance, or an equivalent combination of education, training, and experience.
Advanced knowledge of banking/financial industry trends, products, and services.

Responsibilities

Manage, plan, and direct Contracts Center of Excellence intake, prioritization, and capacity according to eligibility, urgency, team capacity, and contract complexity.
Oversee drafting, negotiation within delegated authority, approval routing, and execution of standard contracts, amendments, nondisclosure agreements, and renewals.
Set standards for approved contract terms and language, escalating exceptions to Strategic Contracts, the Office of General Counsel, or Third-Party Risk Management as appropriate.
Establish and oversee quality review standards to ensure contract completeness, accuracy, and required approvals, with review effort proportionate to complexity and risk.
Establish, manage, and track key performance indicators, including contract cycle time, volume, and quality; report results to Execution Excellence leadership and work to reduce cycle time while strengthening quality.
Set standards for and maintain accurate contract records and documentation in the contract management system.
Own Contracts Center of Excellence procedures and controls and remain accountable for operational soundness and compliance with Procurement & Vendor Management policy and regulation.
Lead cross-functional engagement with category managers, business units, the Office of General Counsel, and Third-Party Risk Management to resolve issues and keep contracts moving.
Lead business unit engagement and adoption of the Contracts Center of Excellence and recommend process and service enhancements.
Lead, coach, and develop Contracts Center of Excellence managers and staff, build a talent pipeline, and own workflow and template improvements.
Support NFCU’s Integrated Talent Strategy by establishing annual SMART goals and objectives and conducting quarterly performance check-ins with staff in support of the annual PAR process.
Perform supervisory and managerial responsibilities and establish performance goals and priorities.
Prepare, conduct, and review performance appraisals.
Develop, mentor, and counsel staff.
Perform other duties as assigned.