Director, Contract Lifecycle Management Product Manager
About The Position
The Contract Lifecycle Management (CLM) Product Line Lead will drive the strategic implementation and ongoing evolution of the enterprise CLM platform, with a focus on DocuSign CLM. The role is a business-facing product leadership position within a complex, multi-year global transformation program, partnering with internal stakeholders, the systems implementation partner, and the software provider. The position defines product-line priorities and vision, translates business needs across more than 10 functional areas and 40+ markets into actionable requirements, and drives delivery of CLM capabilities across the organization. It also oversees business-as-usual support, helps establish enterprise governance, and identifies opportunities to improve contract processes, user experience, reporting, and automation. The role provides leadership across multiple CLM products and their full lifecycle, from planning and delivery through adoption, optimization, and continuous improvement. It serves as a liaison between business stakeholders and IT delivery teams; guides analysts and Product Managers; leads implementations, releases, and enhancements; and ensures governance, documentation, and adherence to enterprise SDLC, security, and compliance standards. The role also provides hands-on product and team leadership for configuration, workflows, templates, clauses, metadata, and integrations, while partnering with architecture, integration, security, and data teams to deliver scalable, compliant, sustainable solutions.
Requirements
- Bachelor’s degree.
- At least 10 years of experience in product management, product ownership, or solution leadership, preferably with enterprise SaaS platforms.
- Enterprise leadership skills, including business savviness, strategic planning, execution excellence, change leadership, emotional intelligence, networking, and partnership building.
- Track record as a trusted advisor to business leaders, focused on data-driven and user-focused outcomes.
- Strong PMO and delivery leadership skills, including management of complex, multi-stakeholder initiatives.
- Demonstrated experience owning and delivering enterprise-scale solutions; CLM solutions are strongly preferred.
- Ability to set product vision, define roadmaps, and deliver measurable business value.
- Experience leading and mentoring technical analysts or delivery teams.
- Excellent stakeholder management, communication, and executive presence.
- Experience partnering with Legal, Procurement, Compliance, or similar organizations.
- Experience with organizational change management and continuous improvement.
- Willingness to travel up to 10% for business purposes.
Nice To Haves
- Master’s degree in a science or technology discipline.
- At least 15 years of experience in product management, product ownership, or solution leadership, preferably with enterprise SaaS platforms.
- Proven ability to scale solutions beyond initial implementations to enterprise adoption.
- Product management certifications or Agile/Scrum credentials.
- Deep understanding of CLM platforms, including configuration, workflows, clause libraries, approvals, reporting, and integrations.
- DocuSign CLM Administrator certification.
- DocuSign CLM Workflow Developer certification.
- DocuSign CLM Implementation Consultant certification.
- DocuSign CLM Technical Consultant certification.
Responsibilities
- Create and communicate a product-line vision, strategy, and multi-year roadmap aligned with business priorities and enterprise technology standards.
- Lead three or more products across the CLM product line throughout planning, delivery, adoption, optimization, and continuous improvement.
- Collaborate with stakeholders across GSF and IT delivery teams to contribute to company priorities.
- Establish and track product KPIs and success metrics for business value, user experience, and operational efficiency.
- Serve as the primary liaison between business stakeholders, including Legal, Technology Procurement, and Compliance, and IT delivery teams.
- Oversee analysts translating business objectives into product requirements, user stories, and prioritized backlogs.
- Facilitate trade-off discussions concerning scope, cost, risk, and timing.
- Identify opportunities to standardize, streamline, and automate contracting processes across the enterprise.
- Advise executive business and IT leaders and influence decisions across complex cross-functional initiatives.
- Build, grow, and support a team of Product Managers through hiring, coaching, mentoring, and feedback.
- Lead CLM implementations, releases, and enhancements using PMO, delivery, and risk-management practices.
- Ensure delivery governance and documentation, and adherence to enterprise SDLC, security, and compliance standards.
- Coordinate change management and stakeholder communications to support deployments and adoption.
- Serve as a subject-matter expert in contract lifecycle and related business processes, understanding stakeholder needs, pain points, and value drivers.
- Provide hands-on product leadership and team building for CLM product capabilities, including configuration, workflows, templates, clauses, metadata, and integrations.
- Partner with architecture, integration, security, and data teams to ensure scalable and compliant solutions.
- Ensure technical decisions support long-term platform sustainability, performance, and extensibility.
Benefits
- Medical, dental, and vision healthcare benefits.
- Other insurance benefits for employees and family.
- Retirement benefits, including 401(k).
- Paid holidays.
- Vacation.
- Compassionate days.
- Sick days.
- Annual bonus eligibility.
- Long-term incentive eligibility, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Director
