Director, Contract Lifecycle Management Product Manager

MSD • Upper Gwynedd Township, PA

9d • $173,200 - $272,600 • Hybrid

About The Position

The Contract Lifecycle Management (CLM) Product Line Lead will drive the strategic implementation and ongoing evolution of the enterprise CLM platform, with a focus on DocuSign CLM. The role is a primary business-facing product lead in a multi-year, complex global transformation, working across internal stakeholders, the systems implementation partner, and the software provider.

The successful candidate will define product-line priorities and vision, translate business needs across more than 10 functional areas and 40+ markets into actionable requirements, and drive delivery of CLM capabilities across the organization. The role also oversees business-as-usual CLM support, helps establish enterprise governance, and identifies improvements to contracting processes, user experience, reporting, and automation. It combines product ownership, enterprise systems implementation, executive stakeholder engagement, and operational leadership, ideally in a global, highly regulated environment.

Requirements

• Bachelor’s degree.
• At least 10 years of experience in product management, product ownership, or solution leadership, preferably with enterprise SaaS platforms.
• Enterprise leadership skills, including business savviness, strategic planning, execution excellence, change leadership, emotional intelligence, networking, and partnerships.
• Track record as a trusted advisor to business leaders, focusing on data-driven, user-focused outcomes.
• Strong PMO and delivery leadership skills, including managing complex, multi-stakeholder initiatives.
• Demonstrated experience owning and delivering enterprise-scale solutions; CLM solutions are strongly preferred.
• Ability to set product vision, define roadmaps, and deliver measurable business value.
• Experience leading and mentoring technical analysts or delivery teams.
• Strong stakeholder management and communication skills, and executive presence.
• Experience partnering with Legal, Procurement, Compliance, or similar organizations.
• Experience in organizational change management and continuous improvement.
• Willingness to travel up to 10% for business purposes.
• Skills listed include Asset Management, Benefits Management, Contract Lifecycle Management, Contract Management, Documentation, Enterprise System Implementations, Enterprise Systems, Management System Development, Organizational Change Management, Product Management, Product Management Leadership, Requirements Management, Risk Management, Roadmapping, Stakeholder Communications, Stakeholder Engagement, Stakeholder Relationship Management, Strategic Planning, System Designs, and User Experience.

Nice To Haves

• Master’s degree in a science or technology discipline.
• At least 15 years of experience in product management, product ownership, or solution leadership, preferably with enterprise SaaS platforms.
• Proven ability to scale solutions beyond initial implementations to enterprise adoption.
• Product management certifications or Agile/Scrum credentials.
• Deep understanding of CLM platforms, including configuration, workflows, clause libraries, approvals, reporting, and integrations.
• DocuSign CLM Administrator certification.
• DocuSign CLM Workflow Developer certification.
• DocuSign CLM Implementation Consultant certification.
• DocuSign CLM Technical Consultant certification.

Responsibilities

• Create and communicate a product-line vision, strategy, and multi-year roadmap aligned with business priorities and enterprise technology standards.
• Lead three or more products across the CLM product line throughout planning, delivery, adoption, optimization, and continuous improvement.
• Collaborate with stakeholders across GSF and IT delivery teams to contribute to company priorities.
• Establish and track product KPIs and success metrics for business value, user experience, and operational efficiency.
• Serve as the primary liaison between business stakeholders, including Legal, Technology Procurement, and Compliance, and IT delivery teams.
• Oversee analysts translating business objectives into product requirements, user stories, and prioritized backlogs.
• Facilitate trade-off discussions concerning scope, cost, risk, and timing.
• Identify opportunities to standardize, streamline, and automate enterprise contracting processes.
• Advise executive business and IT leaders and influence decisions across complex, cross-functional initiatives.
• Hire, coach, mentor, and provide feedback to Product Managers; build and support the team.
• Lead CLM implementations, releases, and enhancements using PMO, delivery, and risk management practices.
• Ensure delivery governance, documentation, and adherence to enterprise SDLC, security, and compliance standards.
• Coordinate change management and stakeholder communications to support deployment and adoption.
• Serve as a subject-matter expert in contract lifecycle and related business processes, including stakeholder needs, pain points, and value drivers.
• Provide hands-on product leadership and team building to support CLM configuration, workflows, templates, clauses, metadata, and integrations.
• Partner with architecture, integration, security, and data teams to deliver scalable and compliant solutions.
• Ensure technical decisions support long-term platform sustainability, performance, and extensibility.
• Oversee business-as-usual support for the CLM program and help establish enterprise governance.
• Travel up to 10% for business purposes.

Benefits

• Medical, dental, vision, healthcare, and other insurance benefits for employees and families.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, compassionate days, and sick days.
• Eligible for an annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director