Director Continuous Value Improvement
About The Position
The Director Continuous Value Improvement strengthens Carelon Health’s ability to anticipate operational challenges and act before they become material performance issues. The role combines performance management, leading indicators, scenario analysis, and emerging-risk assessment to guide timely leadership decisions. It establishes an integrated performance framework connecting enterprise priorities to meaningful outcomes, leading indicators, and accountable owners; identifies early signals of performance deterioration, emerging risks, and improvement opportunities; and guides analytical priorities and recurring performance reviews. The position partners with business and functional leaders to conduct diagnostic reviews, identify root causes, define intervention triggers, and recommend escalation actions. It translates complex findings into concise decision support, leads scenario analysis, tracks intervention effectiveness, and partners with Finance to align operational insights with financial implications and validated benefit measures. The director also hires, trains, coaches, counsels, and evaluates direct reports. This hybrid role requires associates to work in-office three days per week. Alternate locations may be considered for candidates within commuting distance of an office. The listed locations are Woodland Hills, California; Wallingford, Connecticut; Chicago, Illinois; Las Vegas, Nevada; New York City, New York; Richmond, Virginia; and Seattle, Washington.
Requirements
- BA/BS in a related field and at least 5 years of related progressive experience, including process-improvement experience; an equivalent combination of education and experience may be accepted.
- At least 4 years of management experience.
- Six Sigma Certification, or obtain it within a reasonable time of hire.
Nice To Haves
- Experience in healthcare operations or another complex, regulated environment.
- Experience designing enterprise performance-management practices.
- Familiarity with business-intelligence platforms and improvement methodologies.
- An advanced degree in a relevant discipline.
- Progressive experience in performance management, operational analytics, strategy, or business improvement.
- Demonstrated ability to develop performance measures and use evidence to influence executive decisions.
- Experience with forecasting, scenario analysis, root-cause analysis, and translating uncertainty into practical recommendations.
- Strong financial and operational acumen.
- Ability to lead cross-functional problem-solving and clearly communicate analytical findings to nontechnical audiences.
Responsibilities
- Establish an integrated performance framework linking enterprise priorities to meaningful outcomes, leading indicators, and accountable owners.
- Identify early signals of performance deterioration, emerging risks, and opportunities for improvement.
- Lead scenario analysis to evaluate potential operational developments, clarify assumptions, and recommend contingency actions.
- Translate complex findings into concise decision support covering the issue, likely drivers, options, trade-offs, and recommended response.
- Coordinate diagnostic reviews with business and functional leaders to distinguish symptoms from underlying causes.
- Define intervention triggers and escalation recommendations in partnership with accountable business owners.
- Guide analytical priorities and the development of dashboards, scorecards, and recurring performance reviews.
- Track the effectiveness of interventions and recommend adjustments when results fall short.
- Partner with Finance to align operational performance insights with financial implications and validated benefit measures.
- Hire, train, coach, counsel, and evaluate the performance of direct reports.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
- Merit increases.
- Paid holidays.
- Paid Time Off.
- Incentive bonus programs, unless covered by a collective bargaining agreement.
- Medical, dental, and vision benefits.
- Short- and long-term disability benefits.
- 401(k) with match.
- Stock purchase plan.
- Life insurance.
- Wellness programs.
- Financial education resources.
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What This Job Offers
Job Type
Full-time
Career Level
Director
