Director, Content Delivery and Insights

Pfizer • New York City, PA

6d • Hybrid

About The Position

The Content Delivery and Insights Director role is responsible for unlocking measurable performance, efficiency, and value across Pfizer's end-to-end promotional content delivery ecosystem. This role leverages data, analytics, and advanced AI-enabled insights to identify actionable optimization opportunities across strategy, content creation, production, review, and deployment—delivered through Pfizer's nominated global agency partners and AI ecosystem. The successful candidate will be deeply fluent in modern content creation and delivery models, bring a strong understanding of the advertising and agency landscape, and possess the ability to quickly translate complex data inputs into clear, executable recommendations with quantified business impact. This role spans both U.S. Commercial and International Commercial priorities and requires strong comfort operating at the intersection of marketing, operations, analytics, and AI-enabled decisioning. This is a highly collaborative, outcomes-driven role that plays a critical part in accelerating speed to market, improving content effectiveness, reducing cost to serve, and driving continuous optimization across Pfizer's content ecosystem. The successful candidate will provide leadership to Pfizer's future content KPIs, including efficiency gains across speed, quality, and business impact.

Requirements

• BA/BS Required with 8+ years of pharmaceutical industry, or MBA/MS with 7+ years experience preferably in Marketing and technical roles
• Well experienced in operating & supporting Marketing content technology platforms
• Excellent communication and analytical skills
• Demonstrated experience with Power BI is required
• Proven track record of delivering business Services
• Drive for optimization/excellence
• Delivery of exceptional customer services and experiences
• Track record for being a strong team player
• Demonstrated learning agility and ability to drive service completion in expedited timelines
• Ability to address conflicts, and manage business stakeholders without direct authority and navigate effectively in a matrixed working environment

Nice To Haves

• Strong Experience with Power BI (certification is a +)
• Experience with Adobe products (Adobe Workfront, Adobe Experience Manager, and others) and/or expertise in content management systems and technology.
• Experience with vendor/supplier management and KPI program structures.
• Familiarity with operational processes and detailed content/production workflows
• Experience leveraging AI to optimize business processes and produce clear presentations and workflows.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Leads reporting and insights services on all aspects of Content ecosystems e.g. Adobe Workfront, GCMA, AEM, Power BI.
• Provides reporting analysis for opportunity assessments to address specific business needs – monitors reporting trends, adoption and usage.
• Leverages data to unlock trapped value in Pfizer's end-to-end content supply chain.
• Partners closely with Pfizer's channel owners and business process team to transform content authoring, production, and publishing.
• Leads unique and complex projects with influence across Business Units and CMO
• Identifies multiple solutions or innovative options in solving highly complex problems with direct impact on Business, Agency, AI, and Content performance

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director