Director, Consumer Center of Excellence

Capital One • McLean, VA

1d • Onsite

About The Position

Compliance & Ethics (C&E) is seeking a Director who will lead key initiatives, managed within the Compliance Fair and Responsible Banking (FRB) team, to enhance existing governance and oversight of the Compliance Management Program (CMP). As part of C&E, you’ll work with talented associates who provide oversight and guidance that sustains existing governance practices while also improving methodology to ensure Capital One effectively manages compliance risk. The successful candidate will be self-starting and collaborative. They should be able to connect elements of the CMP to the regulatory environment, business practices, and customer needs. This individual should also feel comfortable delivering results amid changing conditions, moving from ambiguity towards grounded recommendations, providing strategic and tactical guidance to further desired outcomes, and influencing partners across the organization at various levels. Strong problem solving and analytical skills, attention to detail, and process/project leadership capabilities are essential for this role.

Requirements

• Bachelor’s Degree or military experience
• At least 8 years of experience in compliance, risk management, legal, or audit
• At least 5 years of process, project, or program management experience
• At least 4 years of people management experience

Nice To Haves

• Master’s Degree or Juris Doctor
• Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP)
• 7+ years of experience in financial services
• Experience designing and implementing compliance management programs
• Expertise in consumer protection laws (e.g., FCRA, SCRA)

Responsibilities

• Play a key role in contributing to the effective design and delivery of specific initiatives intended to enhance the existing Compliance Management Program
• Collaborate with our stakeholder community (e.g., General Compliance Advisory & Testing, Enterprise Risk Management, other IRM groups, Audit, business risk offices, front line process owners) to enhance existing governance practices
• Leverage data and analytics to inform outcomes and proactively identify opportunities for improvement
• Collaborate with cross-functional teams to accomplish shared objectives
• Anticipate, identify, and escalate problems early and propose potential mitigations
• Provide strategic program leadership, driving program alignment in a matrixed, highly complex regulated environment
• Design, develop, and manage risk management-focused project plans in a complex dynamic environment, revising needs to meet changing requirements

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Director