Director - Consumer Bank Change Adoption Lead

Ally Financial Careers • Charlotte, NC

2d • Onsite

About The Position

This director will drive stronger change management across Consumer Bank by improving how changes are communicated, sequenced, deployed, adopted, and sustained. They will embed practical change management disciplines into delivery and operating model work, while helping leaders and teams understand what is changing, why it matters, how it impacts them, and how they are expected to work differently. At this time, Ally will not sponsor a new applicant for employment authorization for this position.

Requirements

• Minimum Qualifications: 7+ years of relevant experience or equivalent combination of education and experience
• High School Diploma or GED equivalent

Nice To Haves

• Bachelor’s degree, preferably in Business, Organizational Development, Communications, Human Resources, Technology, Operations, or a related field
• 7+ years of professional experience in change management, transformation, product/delivery enablement, business operations, or related roles
• 3–5+ years leading change for complex, cross-functional initiatives, preferably across Product, Technology, Operations, Risk/Controls, PMO, or business teams
• Demonstrated experience with: Change communication and stakeholder engagement
• Change impact assessment and readiness planning
• Cross-functional systems thinking
• Influence and leadership coaching
• Change sequencing and portfolio awareness
• Data-driven adoption measurement

Responsibilities

• Embed the Product Operating Model into Delivery: Support the implementation of the Product Operating Model in translating defined roles, standards, and practices into day-to-day team execution. Ensure alignment between Product, Technology, PMO, and Operations. Integrate new ways of working into value stream and initiative execution.
• Build a Repeatable Change Management Discipline: Establish lightweight standards, tools, and routines for change impact assessment, stakeholder mapping, readiness planning, communications, adoption support, and post-launch reinforcement. Help initiative teams identify what will be different for impacted associates, customers, processes, systems, controls, and ways of working and create clear, plain-language narratives to explain the change to the impacted audience and other stakeholders. Define the minimum change management expectations for major Consumer Bank initiatives, scaled appropriately based on size, risk, and audience impact. Reinforce a consistent approach to change without creating unnecessary process burden or slowing delivery.
• Integrate Adoption into Execution: Embed change management practices into delivery processes. Partner on capacity management and prioritization.
• Optimize Change Sequencing, Capacity & Saturation: Maintain visibility into major Consumer Bank changes across operating model, strategic initiatives, process, and organizational change initiatives. Assess timing, audience overlap, dependency risk, and cumulative impact to reduce change fatigue and avoid poorly sequenced deployments. Partner with leaders to prioritize, phase, or adjust change activity when teams are facing too much change at once.
• Establish Feedback Loops & Continuous Improvement: Capture insights from teams and gaps in roles, capabilities, or processes. Partner with Product CoP and leadership to continuously improve change management discipline and practices in Consumer Bank.
• Measure Adoption, Sentiment & Effectiveness: Define adoption, readiness, and effectiveness indicators for major changes. Monitor whether teams understand the change, feel prepared for it, and are using new processes, tools, or ways of working as intended. Use feedback, survey themes, pulse checks, delivery outcomes, and operational metrics to identify where change is not landing well. Provide leadership reporting and insights that connect change management activity to adoption, employee experience, delivery effectiveness, and business outcomes.

Benefits

• Market-competitive base pay
• Pay-for-performance incentives (bonuses)
• 20 paid time off days
• 11 paid holidays
• 8 hours of volunteer time off yearly
• Industry-leading 401K retirement savings plan with matching and company contributions
• Student loan pay downs
• 529 educational save up assistance programs
• Tuition reimbursement
• Employee stock purchase plan
• Financial learning center and financial coach access
• Flexible health and insurance options including medical, dental and vision
• Employee, spouse and child life insurance
• Short- and long-term disability
• Pre-tax Health Savings Account with employer contributions
• Healthcare FSA
• Critical illness, accident & hospital indemnity insurance
• Total well-being program
• Adoption, surrogacy and fertility assistance
• Paid parental and caregiver leave
• Dependent Day Care FSA
• Back-up child and adult/elder care days
• Childcare discounts
• Mentally Fit Employee Assistance Program
• Subsidized and discounted Weight Watchers® program
• Other employee discount programs
• Travel allowances
• Relocation assistance
• Signing bonus
• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED