Global SAP Change & Adoption Lead (OCM)

Blue Skies Consulting•Princeton, FL

About The Position

The Change & Adoption Lead is accountable for the planning and delivery of all change management activities within the context of a system deployment or business/technical transformation project. The role provides governance and oversight and is an active member of the project’s core team. Depending on the project size, this role could encompass filling a lead role to deliver on a specific area of change management in addition to providing overall governance and project management.

Requirements

At least 7-10 years of consulting experience (big 4 or equivalent preferred)
Expertise in Organizational Change Management best practices
Verbal, written, facilitation, and interpersonal interactions at all levels of a global organization
Leadership of change management efforts for large-scale system implementation projects
Team member coaching
Following a prescribed playbook and managing team members to deliver accordingly
Experience in Life Science industry
Program/Project Management within global transformational projects
SAFe, Agile and Waterfall methodologies
Leadership roles as part of global complex enterprise software implementations operating in highly matrixed shared service environments
Risk identification and mitigation planning and execution
Business process analysis
MS Project planning and execution activities
Regulatory compliance and/or software validation components of a large program initiative
Stakeholder analysis and development of strategic and tactical communication plans
Communication channels such as email, audio, video, in-person meetings, and online tools
Survey design and analysis to gather levels of awareness and adoption of change programs
MS PowerPoint content and creative presentation development
Account/Client Management including identifying leads and opportunities, leading sales pursuit teams, writing proposals and closing business
Full technology implementation lifecycle - from planning through ramp up and transitioning the business to a steady state
Document control systems
Process design and delivery of process and technical training
Resource model preparation to support projects
Accomplished in clearly communicating complex ideas in written and verbal form coupled with keen emotional intelligence and polished etiquette to deliver insights, manage conflicts with diplomacy, and influence outcomes.
Mastery of group dynamics, with demonstrated aptitude for promoting collaboration, engagement from team members, and driving team productivity
Poised and mission focused leader who can initiate and drive action in ambiguous circumstances
Embraces the role of the servant leader who is passionate about team success, and first to get in the trenches to do the heavy lifting to drive outcomes
Disciplined tactician with proficiency in resolving dynamic problems through agility and flexibility
Personally invested in continuous improvement and innovation
Bachelor’s or Master’s degree in a related field

Nice To Haves

Experience in Program/Project Management within global transformational projects
Experience in SAFe, Agile and Waterfall methodologies
Experience in Leadership roles as part of global complex enterprise software implementations operating in highly matrixed shared service environments
Experience in Risk identification and mitigation planning and execution
Experience in Business process analysis
Experience in MS Project planning and execution activities
Experience in Regulatory compliance and/or software validation components of a large program initiative
Experience in Stakeholder analysis and development of strategic and tactical communication plans
Experience in Communication channels such as email, audio, video, in-person meetings, and online tools
Experience in Survey design and analysis to gather levels of awareness and adoption of change programs
Experience in MS PowerPoint content and creative presentation development
Experience in Account/Client Management including identifying leads and opportunities, leading sales pursuit teams, writing proposals and closing business
Exposure to Full technology implementation lifecycle - from planning through ramp up and transitioning the business to a steady state
Exposure to Document control systems
Exposure to Process design and delivery of process and technical training
Exposure to Resource model preparation to support projects

Responsibilities

Accountable for planning and delivering the overall change management body of work including Stakeholder Engagement & Communication, Operational Readiness, and Training
Lead all Stakeholder Engagement & Communication activities including: Identify and map key stakeholders and create overall strategic and tactical communications plan, Utilize available channels such as meetings, message boards, email, video, etc. to deliver messaging, Measure levels of awareness and adoption through surveys/interviews, Identify and mitigate change impacts to the business resulting from the business/technology transformation, Establish and manage a network of change champions
Lead all Operational Readiness activities including: Assure the new processes are clearly understood, Establish a Super User Community for post-implementation support, Prepare the business for all cutover and transitional activities, Define/edit clear standard operating procedures
Lead all Training activities including: Assess training needs and design curriculum, Facilitate the creation of all training materials, Prepare trainers to deliver materials, Plan and execute all logistics to deliver training
Provide governance, oversight, and adherence to the agreed upon strategy or playbook
Act as primary point of contact for change-related activities with the core project team and extended stakeholders
Proactively identify risks and mitigations
Facilitate regular meetings with the Change & Adoption team; acts as coach/mentor to team members
Track and reports status
Meet or exceed BSC billable utilization targets
Volunteer and drive internal initiatives within the BSC Journey to Excellence continuous improvement program
Proactively participate in BSC recruiting activities
Function as an internal Engagement Manager to drive delivery success and build client relationships
Meet BSC expectations within the Relationship Sales Program and Targeted Account Selling business development activities