Director, Configuration

MVP Service • Schenectady, NY

4d • Onsite

About The Position

Join Us in Shaping the Future of Health Care. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers.

Requirements

• Bachelor’s degree (or equivalent experience) in Business, Information Systems, Healthcare Administration, or related field.
• 10+ years leadership experience in claims configuration or core administrative systems within health insurance/managed care.
• Proven ability to develop and retain high-performing teams.
• 7-10 years’ experience with deep Facets configuration expertise (benefits, products, provider reimbursement, workflow rules) and experience establishing governance/quality controls in regulated environments.

Nice To Haves

• Experience supporting multi-line-of-business payer environments and large-scale configuration change initiatives preferred.
• Experience driving automation/modernization, integration, or platform transformation efforts in core administrative systems desired.

Responsibilities

• Lead end-to-end configuration delivery, including intake, design, build, testing, deployment, and post-production support.
• Drive automation, quality assurance, and testing standards to improve release speed, accuracy, and operational efficiency.
• Manage configuration release planning and calendars, ensuring predictable, low-risk deployments aligned with business priorities.
• Oversee complex benefit, reimbursement, and data mapping configurations with strong validation, testing, and rollback controls.
• Establish governance frameworks including version control, traceability, peer reviews, and change management best practices.
• Implement risk-based controls, compliance standards, and audit-ready documentation to support regulatory and operational requirements.
• Monitor configuration performance metrics, analyze trends, and drive continuous improvement to increase reliability and reduce defects.
• Build, mentor, and lead high-performing configuration teams through coaching, knowledge transfer, and talent development initiatives.
• Serve as the primary escalation point for critical configuration issues, leading root cause analysis, stakeholder communication, and timely resolution.

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care

What This Job Offers

• Job Type: Full-time
• Career Level: Director