Configuration Analyst

Progyny, Inc. • New York, NY

1d • $77,500 - $82,500 • Hybrid

About The Position

The Configuration Analyst plays a critical role in ensuring Progyny clients are set up accurately and efficiently across onboarding, plan year rollovers, and benefit changes. This role is responsible for translating finalized benefit designs into precise system configurations, validating claims readiness, and supporting ongoing operational stability. Working closely with the frontline Onboarding and Solutions teams, Configuration Analysts own the technical execution of client setups—enabling a consistent, high-quality client and member experience while supporting scale and growth.

Requirements

• Experience in system configuration, operations, implementation, or system support roles.
• Strong attention to detail and ability to execute complex setup requirements accurately.
• Comfortable working across multiple systems, tools, and cross functional teams.
• Ability to manage multiple workstreams and prioritize effectively in a fast-paced environment.
• Candidates must be based in the United States.
• Progyny is unable to provide visa sponsorship for this position.
• Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Responsibilities

• Configure and validate client benefit setups, including Benefit Orders, Benefit Products, Member Products, and Member Health Plans.
• Execute tasks such as eligibility file configuration and testing, SFTP setup, PCA portal setup, stopgap rule creation, data warehouse integrations and system updates.
• Configure new products, carrier integrations, and benefit enhancements as they are introduced.
• Ensure clients are fully prepared for go-live by validating claims processing readiness and setup accuracy via audits.
• Perform post go-live and post rollover validation, including claims QA and issue remediation.
• Support ongoing adjustments related to benefit changes, rollovers, and operational issues.
• Partner with Onboarding Managers and Solutions Managers to receive handoffs and execute technical components of new client onboarding and existing client changes.
• Collaborate with Product, Engineering, and other cross functional teams to manage technical implementation work and track progress through ticketing systems.
• Support plan year rollovers and system updates for existing clients in support of Client Success.
• Maintain configuration tools, documentation, and workflows to improve consistency and scalability.
• Contribute to process improvements based on retrospectives and operational learnings.
• Support operational initiatives related to billing, claims resolution, and implementation process improvements.

Benefits

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
• Menopause and midlife care
• Health, dental, vision and life insurance options for employees and family
• Free in-person, virtual and text-based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program
• Company social events to include annual volunteer day and donation matching
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed