Director Compliance Officer

Newrez LLC•Coppell, TX

1d•Onsite

About The Position

The Director Compliance Officer is a senior-level individual contributor on the Compliance Governance & Testing team within the Servicing Compliance & Operational Risk department, which serves as the second line of defense for the servicing line of business. The role owns the servicing compliance governance program, including policies and procedures, letter and disclosure governance, training completion governance, compliance contract reviews, and state regulatory and fee matrices. It also reviews escalated servicing regulatory examination requests and responses, with a dotted reporting line to the Head of Servicing Compliance on examination matters. The role provides senior compliance judgment and credible challenge across the department without a management layer. The position supports preparation for and responses to state and federal regulatory examinations, including multistate, state regulator, and CFPB examinations, in coordination with the exam management function. It partners with Compliance Advisory, Compliance Testing, Operational Risk, and business lines to address complex regulatory questions, and provides guidance and mentoring across the department. The position is based on-site at an assigned office location and is not remote.

Requirements

Bachelor's degree in business, finance, legal studies, or a related field, or equivalent work experience.
At least 12 years of mortgage servicing compliance, regulatory, or legal experience, including experience at a large servicer or subservicer.
Demonstrated experience drafting and maintaining compliance policies, procedures, and governance documentation.
Expert knowledge of federal mortgage servicing regulations, including RESPA (Regulation X), TILA (Regulation Z), FDCPA, FCRA, SCRA, UDAAP, and state servicing requirements.
Working knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae seller/servicer and MBS guides, and FHA, VA, and USDA servicing requirements.
Strong verbal communication, writing, and composition abilities.
Strong interpersonal skills and ability to develop and maintain effective, professional relationships across the organization and with customers.
High degree of business acumen and strong technical aptitude.
Strong Microsoft Office skills.
Ability to work on-site at the assigned office location and maintain regular, punctual attendance.
Flexibility to work occasional adjusted schedules, overtime, and evening and/or weekend hours to meet deadlines or business needs.
Must have a smartphone that meets Company security standards and can install apps such as Okta Verify and Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

Advanced degree or Juris Doctor (JD).
Direct experience supporting or responding to state, multistate, and CFPB regulatory examinations.
CRCM or comparable compliance certification.

Responsibilities

Own and maintain the servicing compliance governance framework, including compliance policies and procedures, letter and disclosure governance, and training completion governance.
Maintain state regulatory requirement and fee matrices and ensure timely updates for federal and state regulatory changes.
Perform compliance reviews of contracts, client servicing requirements, and related governance documents.
Review escalated regulatory examination requests and responses for completeness, accuracy, and transparency, with a dotted reporting line to the Head of Servicing Compliance on examination matters.
Support preparation for and responses to state and federal examinations, including multistate, state regulator, and CFPB examinations, in coordination with the exam management function.
Execute challenge routines and independently review and credibly challenge first-line processes, remediation evidence, and governance artifacts.
Partner with Compliance Advisory, Compliance Testing, Operational Risk, and lines of business to research and resolve complex regulatory questions.
Provide senior-level compliance guidance and mentoring across the department and serve as a senior escalation point within the Servicing Compliance function.
Effectively and accurately convey information to others.
Perform related duties as assigned by management.