Director, Community & Occupational Programs

Martin Community College•Main Campus, NC

About The Position

Under limited supervision, the Director, Community and Occupational Programs provides leadership, oversight, coordination, and general direction for a diverse portfolio of continuing education programs and courses, including community service programs, personal enrichment courses, occupational training, short-term healthcare training, workforce development offerings, and other non-credit programs designed to meet student, employer, community, and regional workforce needs. The Director works collaboratively with the Vice President of Continuing Education/Workforce Development to identify, develop, and implement new programs and courses that strengthen the Continuing Education/Workforce Development division, expand enrollment, respond to community and employer needs, and support the College’s mission. This position reports directly to the Vice President of Continuing Education/Workforce Development and exercises direct supervision over assigned program instructional staff. The Director frequently collaborates with other program directors, division chairs, faculty, staff, and subject-matter experts when courses intersect with specialized program areas, regulatory requirements, or established areas of oversight.

Requirements

Bachelor’s degree from a regionally accredited institution in education, business administration, workforce development, public administration, human services, healthcare administration, or a related field.
An associate degree from a regionally accredited institution and five (5) years of directly related progressively responsible experience may be considered in lieu of a bachelor’s degree.
Three (3) years of progressively responsible experience in continuing education, workforce development, adult education, program coordination, training, community programming, occupational education, or a closely related area.
Experience coordinating programs, schedules, instructors, records, deadlines, and/or operational processes.
Experience working with students, instructors, employers, community partners, or external agencies.
Possession of and ability to maintain a valid driver’s license and operate a motor vehicle.
Ability to obtain and maintain credentials, certifications, or approvals required for assigned program oversight responsibilities, as applicable.
Ability to work a flexible schedule, including occasional evenings and weekends, and travel throughout the College service area.

Nice To Haves

Master’s degree from a regionally accredited institution.
Relevant instructional, training, or subject-matter experience in one or more continuing education program areas.
Experience using Colleague, FundFive, or similar student/program management systems.
Experience developing or expanding occupational training, workforce development programs, community education, personal enrichment, short-term healthcare training, or other non-credit programs.

Responsibilities

Provide leadership, oversight, coordination, and general direction for assigned community, occupational, workforce, healthcare-related, personal enrichment, and other non-credit continuing education programs and courses.
Collaborate with the Vice President of Continuing Education and Workforce Development to identify, develop, implement, and evaluate new or revised programs that support divisional growth, enrollment expansion, workforce needs, and the College’s mission.
Research and assess student interest, employer needs, labor market trends, community demand, and regional workforce priorities to ensure program offerings remain relevant, responsive, accessible, and sustainable.
Monitor enrollment trends, course performance, completion data, student and instructor feedback, and program outcomes to support planning, decision-making, and continuous improvement.
Recommend changes to course schedules, locations, modalities, instructional resources, fee structures, and program design to improve enrollment, access, quality, and effectiveness.
Coordinate the planning, scheduling, implementation, and evaluation of assigned continuing education courses and programs.
Develop and maintain course schedules that consider student demand, instructor availability, facility needs, instructional resources, enrollment trends, timing, location, and modality.
Coordinate classroom, lab, facility, equipment, supply, textbook, and instructional material needs with appropriate College personnel.
Assist with course setup and maintenance in FundFive, Colleague, and other applicable systems to support accurate course sections, faculty assignments, budgets, fees, and reporting.
Work closely with the Registrar’s Office and other College personnel to support accurate registration, documentation, reporting, and operational workflows.
Coordinate with other program directors, division chairs, faculty, staff, and subject-matter experts when assigned courses intersect with specialized program areas, regulatory requirements, or established areas of oversight.
Recruit, screen, interview, and recommend qualified part-time, adjunct, and contract instructors for assigned continuing education programs and courses in accordance with College procedures.
Coordinate with Human Resources and appropriate College personnel to support timely hiring, onboarding, credential review, instructional agreements, contract processing, and payroll-related documentation.
Provide orientation, communication, guidance, and support to assigned program instructional staff.
Exercise direct supervision over assigned program instructional staff, including communication of expectations, review of course delivery, and support for performance management processes in accordance with College procedures.
Coordinate teaching assignments and instructional schedules for assigned courses in collaboration with the Vice President and appropriate College personnel.
Assist instructors with course planning, instructional resources, classroom management concerns, documentation requirements, and student success strategies.
Monitor instructional quality through regular communication, course review, student feedback, class visits when appropriate, documentation review, and consultation with the Vice President.
Address instructor concerns, student concerns, course delivery issues, and performance matters in a timely and professional manner.
Identify and recommend professional development needs for assigned instructors.
Maintain current knowledge of applicable continuing education regulations, NCCCS reporting requirements, course coding, audit standards, institutional policies, and documentation practices.
Ensure assigned courses, programs, instructional materials, instructor documentation, rosters, attendance records, completion records, course outlines, agreements, and other required records are complete, accurate, and audit-ready.
Ensure assigned programs and courses comply with College, state, NCCCS, accreditation, certification, licensure, and other applicable requirements.
Collaborate with specialized program directors or designees when courses require specific regulatory, credentialing, instructional, or subject-matter oversight.
Collaborate with the MCC American Heart Association (AHA) Site Coordinator regarding AHA-related courses to ensure compliance with applicable instructor qualifications, course standards, approvals, and documentation requirements.
Participate in internal and external audits, compliance reviews, program evaluations, corrective actions, documentation updates, and process improvements as needed.
Support accurate and timely reporting for assigned programs, including specialized reporting requirements applicable to specific program areas.
Collaborate with Student Development Services, Strategic Initiatives, and other College divisions and personnel to promote assigned continuing education and workforce programs and increase enrollment.
Develop and support recruitment strategies using community outreach, employer engagement, digital communication, print materials, social media, College events, and community partnerships.
Respond to student, employer, instructor, and community inquiries in a professional, timely, and customer-service-oriented manner.
Provide general program and course information to prospective and current students and connect students with appropriate registration, advising, financial assistance, or student support resources.
Build and maintain positive relationships with local employers, community partners, agencies, instructors, and regional workforce stakeholders.
Engage with community and industry partners to identify training needs, workforce gaps, enrichment opportunities, and potential program partnerships.
Represent the College at community events, workforce development meetings, advisory committee activities, networking events, and other relevant functions.
Monitor assigned course budgets, fees, expenses, supplies, enrollment, and program performance metrics in coordination with the Vice President.
Assist with preparing reports, summaries, and recommendations related to program activity, enrollment trends, budget performance, compliance, student outcomes, and continuous improvement.
Coordinate requisitions for resources and services, including equipment, supplies, facilities, instructional materials, and other resources needed for effective course delivery.
Maintain organized records and documentation to support operational continuity, audit readiness, and effective program administration.
Participate in the review and documentation of departmental procedures and recommend updates or improvements to support efficiency, compliance, and program quality.
Maintain effective communication and supportive working relationships with departments and divisions across the College.
Participate in divisional and institutional meetings, committees, workgroups, and activities as assigned.
Support College-wide initiatives related to enrollment, workforce development, community engagement, compliance, and student success.
Perform other related duties as assigned.