Director, Communications Operations & AI Enablement

Comcast • Philadelphia, PA

1d

About The Position

The Director, Communications Operations & AI Enablement will serve as a strategic and operational partner to the Chief Communications Officer and the enablement team, strengthening how the department plans, executes, and delivers measurable results through the use of AI tools and platforms. This role is built for an executor — someone who moves quickly, manages multiple priorities, and translates ideas and strategy into action. Bringing strong operational expertise and a bias to action, this individual will integrate advanced AI technology into daily operations and drive the thoughtful implementation and adoption of AI-enabled tools and emerging platforms to strengthen communications performance and impact. Given this role is part of the communications department, excellent verbal and written communications skills are a must.

Requirements

• 8–12+ years of experience in communications, corporate strategy, operations, or consulting
• Strong operational expertise with experience improving workflows and execution systems
• Proven ability to drive adoption and lead change, particularly within creative or communications teams
• Experience implementing new tools and technologies and integrating them across the organization
• Strong interest in emerging AI platforms and actively experiments with new tools to drive innovation and efficiency.
• Strong organizational and project management skills with the ability to manage multiple high‑visibility initiatives simultaneously
• Clear communicator with excellent written, verbal, and presentation skills
• High EQ with strong relationship‑building and influencing skills across stakeholders
• A builder/operator mindset who thrives in ambiguity, moves quickly, and demonstrates bias to action and strong follow-through
• Comfortable working in fast-paced, evolving environments
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Responsibilities

• Partner with the CCO and leadership team to track progress, refine workflows, and accelerate execution
• Translate new ideas and ways of working into clear, actionable plans that can be adopted across the department
• Strengthen the use of technology to improve cross-functional coordination across corporate, field, internal, and external teams
• Identify and adopt new technology that increases speed, coordination, and proactive storytelling
• Integrate advanced and AI-enabled tools into daily communications workflows
• Pilot and scale new technologies as needed to improve execution, precision, and efficiency
• Ensure tool adoption through practical training, documentation, and hands-on support
• Advance the “create once, distribute many” model to increase scale and impact
• Support executive materials, staff meetings, and priority cross-team initiatives as needed

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Director