Director, Commercial Process & Technology - Surgical

Medtronic•Boston, MA

7d•$176,800 - $265,200•Remote

About The Position

The Director, Commercial Process & Digital Transformation will support the US Surgical business and is responsible for defining, optimizing, and enabling commercial processes through technology. This leader serves as the Business Product Owner for core commercial platforms, including Salesforce.com and AI-enabled capabilities, while partnering closely with Sales, Marketing, IT, Data & Analytics, Finance and C&P functions to identify opportunities for simplification, automation, and digital transformation. The role is accountable for defining future-state commercial processes, translating business needs into scalable technology solutions, establishing governance frameworks, managing business priorities, and ensuring successful adoption across the commercial organization. Success in this role requires balancing strategic vision with operational execution, ensuring technology investments drive measurable improvements in productivity, customer experience, commercial effectiveness, and business performance.

Requirements

Bachelor’s degree with at least 10+ years, or advanced degree with at least 8+ years of experience in Commercial Digital Transformation, SFDC Product Management, or related functions
7+ years of people, program or project management experience
Experience leading Salesforce.com (or other CRM) platform strategy and governance.

Nice To Haves

Experience serving as a Salesforce.com Business Product Owner and leading commercial technology initiatives (AI, automation, digital transformation initiatives)
Experience leading cross-functional projects in complex matrix organizations.
Demonstrated success driving business process transformation through technology solutions
Strong executive communication, stakeholder management, and influencing skills.
Strong understanding of commercial processes, forecasting, pipeline management, and customer engagement workflows
Lean certification
Salesforce administrator certification or higher
Medical device, healthcare, life sciences, or other highly regulated industry experience.
Agile product management experience.
MBA or advanced degree.
Bachelor’s degree in business, engineering, information systems, or related discipline.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Challenge existing processes and drive continuous improvement initiatives focused on effectiveness and efficiency.
Identify opportunities to simplify, standardize, automate, and modernize workflows.
Define future-state operating models that leverage automation, digital tools, and AI capabilities.
Ensure business processes are scalable, sustainable, and aligned across Surgical businesses, regions and functions where appropriate
Serve as Business Product Owner for Salesforce.com and designated AI-enabled platforms
Define the vision, roadmap, priorities, and success measures and ensure solutions are aligned to commercial strategy.
Manage and prioritize business requirements, enhancement requests, and use cases.
Establish intake and evaluation processes to ensure business needs are appropriately captured and prioritized.
Act as primary liaison between commercial stakeholders and technology delivery teams.
Develop and maintain a commercial technology roadmap aligned with organizational priorities and related functions (i.e C&P technology roadmap)
Drive integration and alignment across CRM, analytics, automation, AI, and related commercial technologies.
Partner with technology teams to ensure solutions meet business requirements.
Monitor industry trends and emerging technologies to identify innovation opportunities.
Establish governance processes for commercial technology investments and enhancement requests.
Create intake, prioritization, and decision-making frameworks to ensure transparency and alignment.
Lead prioritization of initiatives across competing business demands.
Ensure alignment between regional, global, and enterprise priorities.
Facilitate alignment across stakeholders and resolve competing business priorities.
Develop and maintain transparent reporting on project status, roadmap, risks, and value realization
Drive adoption of new technologies and business processes.
Develop communication, training, and stakeholder engagement strategies.
Define and track adoption, utilization, and business outcome metrics.
Promote a culture of continuous improvement and digital innovation.