Director, Commercial Operational Excellence
About The Position
Belden is continuing to evolve how we go to market, shifting from a product-led model to a verticalized, solutions driven commercial engine. We are seeking a Director, Commercial Operational Excellence, to build and sustain the regional operating mechanisms that enable consistent execution across AMS commercial teams. This role leads KPI governance for AMS, runs the AMS regional Operations Review cadence, and serves as the primary continuous improvement leader for AMS commercial workflows, planning and facilitating kaizen events, strengthening process adherence and handoffs, improving data quality, and eliminating friction between teams. The Director will deliver measurable performance improvement by combining structured problem solving, high operational rigor, and hands-on execution. Success in this role comes from embedding improvements into day-to-day execution through clear KPI definitions, standard work, and closed loop action management, while partnering with enterprise teams for tool enablement, reporting infrastructure, and broader change communications and training.
Requirements
- 10+ years of experience in commercial operations, continuous improvement, operating model execution, or related roles within complex B2B organizations (industrial, technology, manufacturing preferred).
- Demonstrated experience building and running operating rhythms (KPIs, performance reviews, action management) across multiple teams.
- Proven track record leading cross functional continuous improvement work that improves speed, quality, and adoption (not just analysis).
- Strong facilitation skills: able to lead working sessions, kaizens, and problem-solving workshops with senior stakeholders.
- High analytical rigor with the ability to translate data into decisions, priorities, and sustained execution.
- Excellent communication and stakeholder management skills; able to drive alignment without formal authority.
Nice To Haves
- Lean Six Sigma Master Black Belt certification preferred; equivalent continuous improvement experience considered.
- Experience supporting a solutions and vertical selling motion and related commercial processes.
- Familiarity with commercial data ecosystems (CRM, pipeline, forecasting, quoting) and data governance practices.
- Background in management consulting, commercial strategy execution, or enterprise CI deployment in commercial functions.
Responsibilities
- Own and coordinate AMS commercial KPI governance (definitions, measurement standards, accountability, action management).
- Establish and maintain an AMS single source of truth for key KPIs in partnership with Sales Ops, Commercial Ops, and Digital/Analytics teams.
- Lead monthly KPI performance tracking and insight generation; identify gaps, root causes, and corrective actions.
- Improve data quality and KPI reliability through standard work, governance routines, inspection mechanisms, and process controls at the point of capture.
- Run the AMS Operations Review cadence (quarterly, with supporting monthly routines as needed).
- Build crisp narratives for leadership: what changed, why it changed, risks/opportunities, and decisions required.
- Drive follow-through via closed-loop action management (clear owners, due dates, escalation paths, and verification that countermeasures worked).
- Serve as the AMS commercial continuous improvement leader; identify, prioritize, and deliver initiatives that remove friction and accelerate execution.
- Lead and facilitate kaizen events across AMS commercial processes (e.g., opportunity progression, solution/quote workflows, lead handoffs, partner motions, forecasting inputs, services attach motions).
- Implement control plans and sustainment routines so improvements translate into observable adherence and measurable outcomes, not one-time documentation.
- Strengthen cross-team handoffs and process adherence (Solution Sales, Partner Sales, BD, Global Accounts, Marketing, Sales Ops, Services, Customer Service, CommOps, PMO, Pricing, Finance, Operations), reducing rework and cycle time.
- Define and improve core commercial process standards, templates, and operating guides to enable consistent execution across AMS.
- Build sustainment mechanisms (standard work, audits/inspection routines, defect tracking) to prevent regression and reduce variation across teams.
- Identify where tooling and automation can reduce manual effort and increase compliance, and partner with the appropriate teams to implement within established roadmaps.
- Provide clear process content, including what changed, impacted roles, and what good looks like, to enable effective communications and training execution through established enablement channels.
- Build executive-level materials, recommendations, and decision frameworks that support leadership discussions and drive alignment.
- Ensure initiatives translate into clear owners, milestones, and measurable business outcomes.
Benefits
- health/dental/vision
- long term/short term disability
- life insurance
- HSA/FSA
- matching retirement plans
- paid vacation
- parental leave
- employee stock purchase plan
- paid leave for volunteer work in your community
- training opportunities
- professional talent management and succession planning
- corporate health well-being initiatives
- work culture which includes commitment to diversity, equity, inclusion and sustainability
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
