Operational Excellence Director

Ericsson•Plano, TX

7h•Onsite

About The Position

We are seeking a Director of Operations Excellence (DOE) to support our PMO team, based in Plano, Texas. In this role, you will oversee end-to-end operational performance for all Networks deliverables, working closely with customers, the Head of Network Operations, project teams, supply, sourcing, and delivery organizations across the Americas and globally. This role reports to the PMO Head of Networks Operations and is central to driving operational efficiency, service innovation, strategic customer engagement, and financial performance.

Requirements

10+ years of industry experience in delivery, project management, and customer-facing roles
Bachelor's degree in Engineering, Business, or IT from an accredited institution (Master's preferred)
Strong communication skills and ability to build effective relationships at all levels
Experience establishing governance structures across multiple organizations, including OKR and KPI frameworks
Proven analytical ability with a talent for translating data into clear, compelling narratives
Understanding of PMI principles and demonstrated ability to manage projects effectively
Strong financial and business acumen, including experience in S&OP and resource planning
Ability to work effectively with cross-functional teams in a fast-paced environment, with strong conflict resolution skills

Nice To Haves

AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Responsibilities

Build and maintain collaborative relationships with customers, partners, and internal Ericsson stakeholders at all levels
Serve as a thought leader and strategic partner, guiding teams toward shared success
Facilitate seamless end-to-end process execution, identifying issues, designing solutions, and leading change management
Collaborate with peers in Networks Services to ensure consistent, efficient ways of working and share best practices
Lead development and execution of monthly and bi-weekly Domain governance
Drive strategy, standardization, and process consistency for KPIs, Monthly Governance, and Quarterly Operations Reviews
Oversee on-time delivery for all services, hardware, software, and New Product Introductions (NPI)
Support management of cost center financials, LLR, utilization, and travel
Support achievement of financial goals including revenue growth, margin improvement, and cost savings

Benefits

Choice of three medical plan options
Dental plan option
Company credits towards medical and dental premiums
401(k) Plan with automatic 3% company contribution
Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits for basic life insurance and basic accidental death and dismemberment coverage
Company credits for short-term and long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs