Director, Commercial Liability Claims
About The Position
WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience. The Director, Liability Claims leads WCF's general liability claims function, providing strategic, operational, and technical leadership to support consistent claim outcomes, financial performance, and regulatory compliance. This role develops claims strategies and standards, partners with key business stakeholders to manage risk and improve outcomes, and provides leadership and direction for a high-performing claims team. This position may be based at WCF's headquarters in Sandy, Utah, or in one of our regional offices in Meridian, Idaho; Las Vegas, Nevada; Englewood, Colorado; or Phoenix, Arizona. We additionally welcome applications from qualified candidates across the United States.
Requirements
- Bachelor's degree in business, risk management, insurance, or law; Juris Doctor preferred
- At least ten years of experience in umbrella and liability claims and insurance administration
- Commercial claims experience
- Proven leadership and managerial skills
- Deep expertise in general liability, auto liability, and/or commercial casualty claims
- Strong understanding of litigation, coverage analysis, litigation strategy, and complex claims handling
- Experience with claims analytics, trend identification, and operational improvement initiatives
- Excellent communication, negotiation, and decision-making skills
Responsibilities
- Lead the general liability claims function including strategy, performance, and technical standards
- Establish and implement claims handling strategies, policies, and procedures to ensure consistent, high-quality outcomes
- Monitor and manage claim reserves, settlement authority, and expense controls to support financial performance and profitability
- Oversee vendor relationships, defense counsel, and third-party administrators to ensure effective claim outcomes
- Partner cross-functionally with underwriting, actuarial, finance, and risk management to align claim strategies with business objectives
- Analyze claims data, loss trends, and emerging risks to drive continuous improvement and proactive risk mitigation
- Manage department compliance with state and federal regulatory requirements
- Communicate key claims trends and performance indicators to leadership
- Provide leadership, direction, and support for the claims department
- Support development, engagement, and retention of a high-performing claims team
Benefits
- Medical, dental, and vision insurance.
- Company paid life insurance
- 401K with a generous 6% employer match
- Employee Assistance Program (EAP)
- Time off to volunteer in the local community
- All employees earn 4 weeks of vacation their first year.
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What This Job Offers
Job Type
Full-time
Career Level
Director
