Director, CMS Business Planning and Management

Visa•San Francisco, CA

1d•$179,000 - $287,000•Hybrid

About The Position

Visa is seeking a Director for its Commercial and Money Movement Services (CMS) Business Management team. CMS enables B2B payments and real-time money movement globally. The team supports business rhythm and operational excellence through strategic projects, market expansion, continuous optimization, automation, and AI adoption. This individual contributor role supports the executive team in executing in-year and multi-year business priorities, driving alignment across leadership and cross-functional teams, and connecting strategy to execution. Payments-industry and CMS knowledge are a plus. The position is based in San Francisco, California, with the flexibility to co-locate in the Foster City office. It is hybrid, with at least three days in the office; the Hiring Manager will confirm the specific days. Work hours vary according to department needs, and travel is required 5–10% of the time. The role is performed in an office setting and requires sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment such as telephones and computers.

Requirements

At least 10 years of work experience with a Bachelor’s Degree, at least 8 years with an Advanced Degree, or at least 3 years with a PhD.
Proven experience in strategy, consulting, and project management, including building relationships across teams and stakeholders to achieve business goals.
Excellent verbal and written communication skills, including communicating complex technical and business issues and solutions to varied stakeholders.
Ability to manage multiple projects and synthesize data.
Strong presentation skills and comfort presenting to executive-level audiences.
Ability to build credibility, influence, and negotiate at the highest levels within core segment organizations.
Ability to work urgently and deliver under tight deadlines.
Ability to work independently in a complex and often ambiguous environment.
The position requires travel 5–10% of the time.
The role requires working in an office setting, sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment.

Nice To Haves

At least 12 years of work experience with a Bachelor’s Degree; 8–10 years with an Advanced Degree; or 6 or more years with a PhD.
Experience developing and implementing strategic programs in business operations or management consulting.
An AI-first mindset and experience using tools such as Claude, Copilot, and Replit to drive automation and improve workflow efficiency.
8–10 years of business experience in payments, corporate and investment banking, technology, or consulting organizations.
Experience building AI agent toolkits that drive insights to action, support human-in-the-loop interventions when needed, and automate workflows using tools such as Claude and Copilot.
Knowledge of the payments industry and Commercial and Money Movement Services.
A can-do attitude and willingness to do what it takes to move programs forward.

Responsibilities

Synthesize complex business insights into executive-ready reports, presentations, and recommendations to support decision-making and strategic outcomes.
Lead development of business review materials for market leadership meetings, Investor Relations, board-level presentations, and other strategic forums, ensuring compelling narratives and timely delivery.
Act as a strategic liaison across executive leadership, business units, and functional partners to foster alignment on priorities, decisions, and enterprise initiatives.
Drive business planning and execution using AI capabilities to link OKRs, scorecards, and business initiatives, supporting transparency, accountability, and measurable impact.
Lead OKR governance and alignment across leadership teams, including prioritization, performance management, and cross-functional accountability.
Identify opportunities to improve operational effectiveness, streamline decision-making, and increase visibility into strategic initiative performance.
Champion AI adoption and innovation, using emerging agentic capabilities and AI-driven solutions to transform processes and improve organizational effectiveness.
Identify, scale, and institutionalize AI use cases across business functions, embedding AI into day-to-day workflows and the organization's operating model.