Director, Clinical Programs (IKC)
About The Position
At DaVita, we’re redefining what it means to care for patients with kidney disease. We are seeking a Senior Director of Clinical Programs to lead the design and execution of high-impact patient experience and activation strategies across two critical parts of our business: our value-based care organization (DaVita IKC) and our dialysis operations (DaVita Kidney Care). This is a unique opportunity to shape how patients experience and engage in their care at some of the most vulnerable moments in their lives—while partnering across clinical, operational, and technology teams to bring those strategies to life. This role sits at the intersection of strategy and execution, requiring a leader who can translate bold ideas into practical, scalable programs that sustainably improve patient outcomes and experience. This teammate will lead an established team of 6-8 individuals, ranging from analyst to senior manager. This teammates will also serve as a trusted thought partner to senior executives, influencing enterprise priorities related to clinical program design & patient engagement.
Requirements
- Strategic Thinking: A proven ability to connect the big picture to operational realities—you don't just design bold, multi-year visions; you build structure and execute to bring them to life.
- Get the Right Stuff Done (GRSD): Proven experience taking ownership of clinical programs—ideally within complex or chronic care populations—to deliver sustainable, outcomes-driven results. You are a highly analytical problem solver who leverages data and feedback to iterate quickly and drive continuous improvement.
- Develop Self & Others: Strong track record of building high performing teams & managing leadership teams. You naturally attract, retain, and nurture top talent while driving engagement.
- Drive Change: You thrive in ambiguity & are adept at building structure where none exists. You have proven experience leading cross-functional teams through transformational change at scale.
- Thought leadership: You continuously benchmark against industry best practices & emerging trends to ensure DaVita remains a leader in patient experience & activation.
- Lead the DaVita Way: You lead with deep emotional intelligence and situational leadership, consistently aligning your actions with DaVita's Core Values and fostering a culture of belonging.
- 8-10+ years of progressive experience in clinical program management, healthcare operations, population health, or a related field—ideally working with complex, chronic, or high-acuity patient populations.
- 5+ years of people leadership experience, with a proven track record of managing and developing other leaders (Managers/Directors).
- Bachelor’s degree required.
- Deep understanding of patient education, behavior change, and patient engagement strategies.
- Demonstrated ability to recognize, prioritize, and evaluate workload and specific growth opportunities
- Possesses the ability to balance strategic vision and execution capabilities to deliver results
- Proficiency in PowerPoint and Excel
- Comfort with ambiguity
- Outstanding conceptual, analytical and strategic skills; strong business and financial acumen with a sense of shareholder responsibility
- Possesses the ability to balance strategic vision and execution capabilities to deliver results
- Strong executive communication skills
- Ability to effectively handle and drive multiple projects with multiple teams
- Willingness to understand the complexity of healthcare markets
Nice To Haves
- Master’s degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), or a related discipline is highly preferred.
Responsibilities
- Design and lead a patient experience program centered on three core pillars: Great Interactions, Follow-Through that Matters, and Service Recovery.
- Drive strategies that empower patients—especially during their most overwhelming early experiences with dialysis, with the goal of improving clinical outcomes.
- Train and support frontline care teams to engage patients with empathy, actively listen, and co-create meaningful care plans.
- Reimagine how patients experience care during critical moments that matter, starting with new patients, re-thinking how to prioritize and sequence information to maximize patient adoption and meet patients where they are.
- Bring a critical lens to patient segmentation, ensuring education and engagement strategies align with a patient’s readiness, especially for those who enter dialysis unexpectedly and face complex health challenges.
- Continuously benchmark against industry best practices & emerging trends to ensure DaVita remains a leader in patient experience & activation.
- Lead with deep emotional intelligence and situational leadership, consistently aligning actions with DaVita's Core Values and fostering a culture of belonging.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
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What This Job Offers
Job Type
Full-time
Career Level
Director
