Director Clinical Pharmacy Member Support

HCA Healthcare • Nashville, TN

3d

About The Position

The Director Clinical Pharmacy Member Support leads, develops, and implements pharmacy member support strategy for a multi-facility integrated delivery network (IDN). The role reviews and optimizes the group purchasing organization (GPO) contract portfolio, implements product standardization through clinical and contract alignment, and collaborates with HealthTrust contracting teams on strategic sourcing. It builds stakeholder alliances to support pharmacy expense management and clinical alignment.

The director provides leadership in expense management and clinical standards, assesses savings opportunities, analyzes financial and clinical data, and makes strategic recommendations. The role coordinates system approaches, policies and procedures, product standardization, utilization, and Regional Value Analysis Team activities in collaboration with national and custom contracting teams.

The position manages customer expectations and relationships, conducts quarterly business reviews and routine member calls, shares best practices and market updates, and provides education on expense management. It establishes savings goals, analyzes pharmacy financial data, develops savings strategies and standardized measurement tools, and identifies opportunities through Insight/SSR™ RX reporting and purchasing analysis.

The role directs multiple projects, develops plans and milestones, facilitates customer teams and consensus-building, supports contract implementation, and assigns and monitors goals for direct reports as appropriate. It requires broad knowledge of clinical pharmacy practice, effective communication and problem-solving skills, and the ability to work within multidisciplinary, matrixed teams.

Requirements

• Baccalaureate degree required.
• At least five years of experience in a healthcare-related role, with experience directly related to the stated duties and responsibilities.
• Previous experience in supply chain, value analysis, purchased services, and/or sourcing, including pharmacy service-line knowledge and experience.
• Certificate and licensing as appropriate to education and professional experience.
• Demonstrated successful project-management experience, including coordination and measurement of project deliverables.
• Advanced computer skills with MS Word, PowerPoint, and Excel.
• General and broad knowledge of clinical pharmacy practice sufficient to design clinically aligned pharmacy expense-management strategies.
• Effective verbal, listening, writing, and presentation skills for varied stakeholders, from executives to staff.
• Ability to work professionally in a multidisciplinary, matrix-reporting team as a group leader, facilitator, or participant.
• Demonstrated track record of success and effective problem-solving skills, including the ability to simplify complex issues and distinguish critical details from unimportant facts.

Nice To Haves

• Graduate degree or Pharmacy degree.
• Clinical experience in an acute-care hospital setting.
• Software skills with a data warehouse and/or Micro Strategies.

Responsibilities

• Lead and implement pharmacy member support strategy for a multi-facility IDN.
• Review and optimize the current GPO contract portfolio and implement product standardization through clinical and contract alignment.
• Collaborate with HealthTrust contracting teams on strategic sourcing initiatives.
• Provide leadership in pharmacy expense management and clinical standards in support of facility or IDN strategic plans.
• Analyze financial and clinical information, identify pharmaceutical savings opportunities, make recommendations, and execute plans for savings and clinical standardization.
• Develop and coordinate system approaches to pharmaceutical savings, pharmacy expense-management policies and procedures, and product standardization and utilization.
• Participate in agenda development and follow up on Regional Value Analysis Team action items; coordinate with GPO National and Custom Contracting Teams.
• Manage customer expectations, timelines, customer participation, and overlap with existing or in-process contracts.
• Conduct on-site quarterly business reviews and routine member calls; share best practices and pharmacy market updates, including shortages, recalls, and bulk buys.
• Build relationships with clinicians, physicians, supply chain teams, hospital leadership, HealthTrust, and other internal and external stakeholders.
• Improve customer solutions for pharmacy savings opportunities and clinical alignment, and educate customers about the expense-management program.
• Establish and meet customer expense-savings goals; collaborate with organizations to track and analyze pharmacy financial data, including supply expense and cost per adjusted patient day.
• Develop cost-saving strategies with customer representatives and HealthTrust contracting and expense-management teams.
• Create standardized documents, processes, and calculations to quantify savings solutions.
• Identify opportunities using Insight/SSR™ RX reports, purchasing analysis, and portfolio penetration assessments.
• Direct multiple projects, develop project plans and milestones, facilitate customer teams and consensus-building, and support contract implementation.
• Assign goals to direct reports as appropriate and monitor goal achievement.
• Apply knowledge of clinical practice standards and hospital pharmacy services to identify cost-saving opportunities and design clinically aligned expense-management strategies.
• Communicate effectively with stakeholders at all levels and contribute as a group leader, facilitator, or participant in multidisciplinary, matrixed teams.
• Adhere to the organization’s Code of Conduct philosophy, mission, and values.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director