Director, Clinical Operations (Community & Hospital)

Fraser Health • Surrey, BC

12d • Hybrid

About The Position

Mental Health and Substance Use (MHSU) is seeking a dynamic, innovative, and people-centred leader for the Director, Clinical Operations, Mental Health and Substance Use position. This is an exceptional opportunity to shape the future of mental health and substance use services across one of Canada's fastest-growing and most diverse communities while contributing to the advancement of regional programs that are transforming care delivery across Fraser Health.
The Director provides strategic and operational leadership for a diverse portfolio that currently includes Delta and Surrey Mental Health Centres, the Urgent Care Response Centre, and several innovative regional services including the Mental Health Access Line, Virtual Psychiatry Unit, Older Adult Mental Health and Substance Use Services, and the Rehabilitation and Recovery Program. The portfolio spans community-based, outpatient, virtual, and specialized regional services, providing an opportunity to influence care across the continuum and improve access, quality, and outcomes for individuals and families.
As a senior leader within Fraser Health's Mental Health and Substance Use portfolio, the Director will champion the organization's commitment to person-centred, recovery-oriented, culturally safe, and trauma-informed care. Working collaboratively with physicians, operational leaders, community partners, municipalities, Indigenous communities, provincial partners, and people with lived and living experience, the Director will advance innovative service models that improve health outcomes and strengthen the integration of care across systems.
The successful candidate will bring a demonstrated ability to lead in complex environments, balancing operational excellence with strategic vision. They will be responsible for planning, implementing, evaluating, and continuously improving services while fostering a culture of accountability, engagement, learning, and innovation. The Director will have a proven track record of leading teams through change, building strong partnerships, managing financial and human resources, and supporting the development of high-performing leaders and clinical teams.
Beyond operational leadership, this role offers a unique opportunity to contribute to provincial-leading initiatives that are redefining mental health and substance use care. The Director will help advance Fraser Health's commitment to recovery-centred practice, integrated systems of care, quality improvement, and equitable access to services for the diverse communities we serve.
The Director will lead a dedicated and highly skilled team while playing a pivotal role in shaping the future of the largest Mental Health and Substance Use portfolio in British Columbia. For leaders who are passionate about making a meaningful difference in the lives of individuals, families, and communities, this is an opportunity to create lasting impact at both a local and regional level.

Requirements

• A Master's level of education in a field related to healthcare management, supplemented with seven (7) to ten (10) years' recent related, progressively responsible leadership experience; or an equivalent combination of education, training, and experience.
• Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives
• Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements
• Demonstrated ability to work and lead within a matrix reporting structure
• Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives
• Proven presentation skills within a senior leadership capacity.
• Proven proficiency of leading practice in the field of healthcare leadership

Responsibilities

• Leads strategic/operational planning, integration, implementation and delivery of a program/department/service.
• Collaborates to communicate program/department/service needs and outcomes.
• Ensures program/department/ service operate within approved financial mandate. Reviews and endorses budgets and financial plans developed by Managers.
• Oversees development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
• Ensures standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
• Represents the program/department/service in the health service community, civic/provincial governments or others.
• Ensures performance management criteria form the basis of metrics for program and individual performance plans.
• Provides leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
• Liaises with Foundation Heads enhancing synergy with Foundation and Fraser Health strategic and operational priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior