Director, Clinical Equipment Distribution and Readiness

Renovo Solutions•Phoenix, AZ

23h•Remote

About The Position

The Director, Clinical Equipment Distribution and Readiness builds and leads Renovo’s services for cleaning, tracking, and delivering patient care equipment in hospital environments. In partnership with Business Development, this role establishes revenue pipelines with new and existing accounts and guides RENOVOTrac service development, implementation, and delivery. The Director leads site leaders to ensure quality and consistency across the product line and is responsible for executive-level customer relationships, satisfaction, contractual KPIs, and communicating outcomes. The role develops operational strategies and service-delivery mechanisms, policies, procedures, management plans, and training tools for RENOVOTrac. It partners with HTM Operations and Sales leadership, conducts onsite assessments, supports sales opportunities and customer onboarding, and monitors financial performance and growth opportunities. Account-management responsibilities include maintaining trusted-advisor relationships, meeting with top customers at least quarterly, and collaborating with customers and vendors on solutions. The Director leads a group of leaders across multiple hospitals and systems, fosters innovation and employee engagement, develops talent, manages performance, supports change adoption, and removes barriers to effective service delivery. The role requires travel of up to 70%; otherwise, it is remote. The position is classified as FLSA exempt. The employee must follow Renovo and customer safety requirements, applicable OSHA guidance, facility procedures, and assigned safety training requirements.

Requirements

At least 10 years of relevant industry experience in a hospital customer leadership setting.
At least 5 years leading multi-site operations.
At least 5 years of customer-facing experience.
At least 3 years implementing and onboarding customers in a healthcare setting.
At least 3 years of experience with product launches and modifications.
Strong healthcare business perspective and industry and market awareness.
Proven expertise in change management.
Self-motivated and innovative, with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt to changes and new ideas.
Proven ability to influence others.
Willingness to travel up to 70% of the time.
Follow required safety policies, procedures, training, and customer-site safety requirements.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Establish strategy for hospital equipment cleaning, disinfection, bagging and tagging, transportation, logistics, inventory management, customer service, and safety and compliance.
Develop and continuously improve service-delivery strategies, operational mechanisms, KPIs, policies, SOPs, management plans, and RENOVOTrac training tools.
Partner with HTM Operations leadership to improve efficiency, maintain customer alignment, and present a unified Renovo approach.
Partner with Renovo Sales leadership to position RENOVOTrac alongside HTM offerings.
Lead onsite assessments to develop and position product offerings.
Monitor P&L performance and pursue growth opportunities.
Drive implementation and onboarding of new RENOVOTrac customers.
Participate with Renovo leadership and Sales teams in customer calls and sales opportunities.
Manage executive-level customer relationships, satisfaction, KPI progress, and operational outcomes.
Collaborate with customers and vendors to develop mutually beneficial solutions.
Assist with contract pricing, terms, and conditions.
Build trusted-advisor relationships and meet with top customers regularly, at least quarterly.
Lead leaders across RENOVOTrac programs spanning multiple hospitals and health systems.
Foster innovation, develop talent, and ensure quality and consistency across the product line.
Remove roadblocks and enable strategic risk-taking.
Drive change management and adoption of behaviors and practices.
Maintain a collaborative team environment and promote employee engagement.
Support associate development and performance management.
Follow Renovo safety policies and procedures, maintain a safe environment at customer and company sites, comply with applicable customer safety requirements and OSHA guidelines, and complete required safety training.