Director, Clinical Equipment Distribution and Readiness

Renovo Solutions • Phoenix, AZ

1d • Remote

About The Position

The Director, Clinical Equipment Distribution and Readiness builds Renovo’s services for cleaning, tracking, and delivering patient-care equipment in hospital environments. In partnership with Business Development, the director establishes revenue pipelines from new and existing accounts and guides RENOVOTrac service development, implementation, and delivery. The role leads site leaders to ensure quality and consistency across the product line and is responsible for executive-level customer relationships, satisfaction, contractual KPIs, and communicating outcomes.

The director establishes operational strategy for cleaning and disinfecting equipment according to manufacturer instructions for use, transportation and logistics, inventory management, customer service, and safety and compliance. The role develops service delivery strategies, program mechanisms, policies, procedures, management plans, and training tools, with a focus on continuous improvement and KPI performance. It partners with HTM Operations and Sales leadership, conducts onsite assessments, supports sales opportunities, drives financial performance and customer onboarding, and monitors P&L and growth opportunities.

The director manages account relationships and customer satisfaction, collaborates with customers and vendors on solutions, assists with contract pricing terms and conditions, and meets with top customers at least quarterly. The role leads a group of leaders across multiple hospital programs, develops talent, supports innovation and change management, and promotes employee engagement and performance.

The position requires travel up to 70% of the time; otherwise, it is remote. The director must follow Renovo and customer-site safety policies, applicable OSHA guidelines, facility procedures, and required safety training.

Requirements

• 10 years of relevant industry experience in a hospital customer leadership setting.
• At least 5 years leading multi-site operations.
• At least 5 years of customer-facing experience.
• At least 3 years implementing and onboarding customers in a healthcare setting.
• 3 years of experience with product launches and modifications.
• Strong healthcare business perspective and industry/market awareness.
• Proven expertise in change management.
• Analytical, problem-solving, organizational, and interpersonal skills, with the ability to adapt to changes and new ideas.
• Proven ability to influence others.
• Self-motivated and innovative.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel up to 70% of the time.
• Follow Renovo safety policies, applicable customer-site requirements, OSHA guidelines, and required safety procedures and training.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Establish strategy for hospital customer services involving equipment cleaning, disinfection, bagging and tagging, transportation, logistics, inventory management, customer service, and safety and compliance.
• Develop service delivery strategies focused on continuous improvement and KPIs.
• Develop and improve RENOVOTrac program mechanisms to optimize operational delivery.
• Develop and update policies, SOPs, management plans, and RENOVOTrac training tools as applicable.
• Partner with HTM Operations leadership to drive efficiency, maintain customer alignment, and present a unified Renovo offering.
• Partner with Renovo Sales leadership to position RENOVOTrac alongside HTM offerings.
• Lead onsite assessments to develop and position product offerings.
• Monitor P&L performance and identify growth opportunities.
• Drive RENOVOTrac program implementation and new-customer onboarding.
• Participate with Renovo leadership and Sales teams in customer calls and sales opportunities.
• Manage executive-level customer relationships, satisfaction, and KPI progress.
• Drive client satisfaction through operational outcomes.
• Collaborate with customers and vendors to develop mutually beneficial solutions.
• Assist with contract pricing, terms, and conditions.
• Build trusted-adviser relationships with customers and meet top customers regularly, at least quarterly.
• Lead a group of leaders across RENOVOTrac programs serving multiple hospitals and systems.
• Foster innovation, develop talent, and ensure quality and consistency across the product line.
• Remove roadblocks and enable strategic risk-taking.
• Advocate for and drive change management and adoption of behaviors and practices.
• Maintain a collaborative team environment and foster employee engagement.
• Support associate development and performance management.
• Follow Renovo safety policies and maintain a safe working environment at customer sites, laboratories, offices, and operational environments.
• Follow applicable customer-site safety requirements, OSHA guidelines, and facility-specific procedures, and complete required safety training on time.

Benefits

• Employee development opportunities, including ongoing training and mentorship programs.
• Career advancement paths and promotion from within.
• Supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director