Director, Clinic Operations

UnitedHealth Group•Torrance, CA

9h•$112,700 - $193,200•Onsite

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The Director, Clinic Operations is accountable for overseeing the management of multiple health centers (Sites) in a designated community (Pod). Responsibilities include: Strategic, financial and operations management, Strategic growth and patient retention, Patient care coordination, patient satisfaction and clinical outcomes, Teammate management, Risk management, audit, and compliance. Full accountability for non-clinician teammates within assigned Pod, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions, and termination. Responsible for planning, coordinating, directing, and monitoring all operational and financial aspects of the Pod in conjunction with Pod Physician Lead and other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors, and teammates in overseeing the delivery of quality, cost-effective patient care.

Requirements

5+ years of leadership experience
5+ years of management experience
Driver’s License and access to a reliable transportation

Nice To Haves

Experience in Medicare Advantage risk adjustment programs
Experience leading teams to develop analytics and data analysis critical to the success of the organization
Experience conducting root cause analysis and identifying optimum solutions
Intermediate level of experience with Microsoft Suite
Demonstrated ability to effectively direct preparation of various financial analysis and data mining activities

Responsibilities

Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Develops, implements, monitors, and ensures adherence to policies and procedures for Optum and its Group Model sites and pod based/regionally based programs
Implements and manages budgets for all accountable departments, functions, and sites within the pod. Research and monitors budget variations
Develops and executes market growth strategies for accountable sites within the pod
Assists the Senior Director, Group Operations in the development, coordination and implementation of the regional budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance
Leads special projects and initiatives specific to the Community or across Communities
Implements plans to continually enhance services provided by accountable departments and functions
Evaluates opportunities, makes recommendations, and oversees expansion projects within the pod and in surrounding communities
Directs and coordinates community group operations activities within the pod
Manages relevant hospital partnerships (including conducting JOCs) and maintains/grows specialist networks
Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely
Identifies opportunities for improvement within the Group Model Sites and brings forward proposals to the RAT incorporating solutions
Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programs
Manages direct reports to ensure that they are meeting performance expectations, mentor, coach and counsel as necessary
Provides guidance in professional development activities and goals
Assists, facilitates, and leads committees, teams, and projects at the direction of the Senior Director, Group Operations
Works to promote teamwork, collaboration, implementation of best practices across all communities within the region
Collaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of Optum are met
Develops, implements, and measures adherence to policies and procedures
Uses, protects, and discloses Optum patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Performs additional duties as assigned