Director Clinic Practice Operations

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • Onsite

About The Position

The Director Clinic Practice Operations is responsible for maintaining competency in management principles, promoting a safe environment, and performing all related job responsibilities in a safe and consistent manner. This role ensures the accurate and timely billing and insurance filing by CPN, adhering to third-party intermediary requirements. The Director also ensures all CPT and ICD-9 coding is complete and accurate according to AMA guidelines and educates physicians on coding changes. They assist in clinic budget preparation, operate within budget, and manage all financial data, billing, insurance filing, disbursements, month-end statistics, and monthly variance reports. The position involves reviewing clinic functions to recommend cost savings and revenue enhancement, providing recruiting oversight, and ensuring staff training on new regulations. Additionally, the Director is responsible for staff evaluations, establishing and updating job descriptions, policies, and procedures, and promoting staff education and development. They ensure the accuracy and completeness of medical records, proper handling of records in accordance with regulatory requirements, and coordinate marketing activities for assigned practices.

Requirements

• Bachelor's degree required preferably in Business or Healthcare Administration
• 3 years management experience in physician office setting, outpatient or community-based clinic required.
• Requires walking, standing, sitting, lifting, and reaching.
• Must be mobile in function in all areas of clinic if needed.
• Must be able to lift 50 pounds shoulder high.
• Must be able to write and speak English in clear grammatically correct manner, with in tact sense of sight and hearing.
• Must have finger dexterity to operate computer and calculator.
• Must be able to respond quickly in stressful situations.

Nice To Haves

• Master's Degree in Business or Healthcare Administration preferred.

Responsibilities

• Maintains competency in the application of the principles of management, promote a safe environment, and performs all related job responsibilities in a safe and consistent manner.
• Ensures billing and filing of insurance by CPN is completed accurately and in accordance with the requirements of third party intermediaries.
• Ensures all CPT and ICD-9 coding is complete and accurate in accordance with the American Medical Association's CPT and ICD-9 guidelines.
• Works with Corporate Compliance to educate physicians on all coding changes to ensure coding is in accordance with the above guidelines.
• Assists in the general preparation of clinic budget and is responsible to operate within budgeted guidelines.
• Responsible for all financial data, billing, insurance filing, disbursements, month end statistics, and monthly variance reports.
• Reviews clinic functions and makes recommendations for reduced overhead, cost savings and enhanced revenue.
• Provides recruiting oversight and is responsible for ensuring staff are trained on new regulations and new requirements.
• Completes and ensures completion of evaluations on all staff in a timely fashion and ensures adequate job descriptions, policies and procedures are established and updated as needed.
• Promotes education growth and development of the staff.
• Ensures the accuracy and completeness of the medical records, including updating of policies and procedures as necessary.
• Ensures proper handling of medical records in accordance with regulatory requirements and patient information requests.
• Coordinates the marketing activities for the assigned practices in the role of community or public representative.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager