Associate Director of Clinic Operations

Emergeortho, P.A•Wilmington, NC

16h•Onsite

About The Position

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Associate Director of Clinic Operations is responsible for the daily operations of all regional Emerge ortho, orthopedic and pain management clinics. The ADCO coordinates the strategic operations of clinics and ancillary services by installing a sound management network and delegating key duties appropriately. A group of managers, supervisors and staff report to the Director, relaying operational matters, necessary changes, current events, and the status of any assigned projects. The ADCO collaborates with other members of management and physicians to optimize all aspects of rendering efficient and profitable services while ensuring excellent patient care. The ADCO must maintain accurate knowledge of healthcare regulations mandated by government.

Requirements

3 years of practice management experience or equivalent combination of education and/or experience
Bachelor’s degree, preferably in a clinical discipline, business or healthcare management
Excellent organizational, communication, and leadership skills
Ability to multi-task, prioritize and exercise time management
Ability to analyze and develop business and operational strategies
Ability to manage a group of skilled personnel
Strong skills in communicating and interacting with physicians, patients, and staff
Proficient in documentation, computer systems, electronic health records, and practice management
Ability to exercise initiative, problem-solving and decision-making to effectively plan, prioritize, and complete projects/tasks in a fast-paced, changing environment

Nice To Haves

Preferred Master’s degree in business, healthcare management, or clinical discipline

Responsibilities

Management and oversight of clinic locations
Collaborates with the executive team to set operational goals that align with EmergeOrtho’s mission, vision, and values
Responds to major staff and patient concerns promptly
Meets with department managers on a regular basis to make sure all operations are running smoothly
Monitors available reports for the purpose of improving operations
Provides strategic direction for all assigned departments
Keeps open line of professional communication with managers, assigned staff, and providers
Utilizes available reporting software to evaluate operations
Permitting appropriate dissemination of procedures, protocols, and general information throughout the practice
Interact daily with the Executive Director/Director of Operations regarding current business matters; assist colleagues in administrative projects; provide operational insight
Manage and communicates closely with all physician and non-physician leadership and management in effort to optimize operational workflow
Strive to minimize liability issues and patient complaints
Develops written protocols for clinical operating procedures
Gives clear directives to assigned team
Participates in and may serve as administrative lead/support for committee meetings to offer feedback and facilitate system changes
Reviews physician schedules periodically to maximize physician efficiency and productivity
Responsible for OSHA and safety compliance across the region
Ensures the practice adheres to all applicable regulatory standards
Ensures clinical personnel are appropriately trained and credentialed
Ensures all clinic locations comply with all applicable state and federal laws and regulations
Maintains patient confidentiality, ensures practice complies with HIPAA privacy and confidentiality guidelines established by the practice
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned