Associate Director of Operations

Support, Inc.•Littleton, CO

6d•$50,000 - $65,000•Onsite

About The Position

Exciting opportunity to join a progressive and growing organization serving individuals with developmental disabilities of all ages. Support, Inc. has provided community-based solutions for 30 years and serves the entire front range of Colorado. Our mission is to serve our constituents and customers in innovative and cost-effective ways, and to provide the very best in community based residential and day services. We strive to serve people in a way that honors choice making, health and safety, being part of the community, individual relationships, and a positive picture of the future. For more information about our company, please visit us online at www.supportinc.com

Requirements

Bachelor’s degree required
four to ten years’ related experience in a service delivery environment and/or training; or equivalent combination of education and experience.
Must have high integrity, act as a role model for direct reports, and have strong management/leadership skills.

Nice To Haves

Master’s degree (M.A.) or equivalent preferred
An ideal candidate will have the skills to provide leadership and management to a team of professionals.
Must be capable of building sustainable systems and processes to improve organizational performance.
Willing to grow professionally and enable the growth of individuals around them.

Responsibilities

Implementation and forward progress of customer care plans
Management of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customer
Management of independent contractors working in the field as an extension of the interdisciplinary team
Monitors trends in performance using quality assurance methods, such as data trending and key performance indicators
Focus on customer relations to retain customers and grow customer base
Seeks the opportunity to implement innovation in service delivery
Supports and implements processes that seek to improve service delivery and maximize efficiencies
Attends the Management Team meetings regularly
Reviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services.
Develop and monitor the department’s budget
Arranges for recruitment, assignment, and training of appropriate personnel
Establishes standards for accountability and consistency of all departmental functions and staff
Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.