Director, Client Support

Capital One • McLean, VA

1d • $187,300 - $235,100 • Onsite

About The Position

As the Director of Client Support, you will serve as a strategic "leader of leaders," driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners.

Requirements

• At least 8 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
• At least 5 years of people leadership and performance management experience

Nice To Haves

• Experience working within a major payment network
• 10+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
• 7+ years of people leadership and performance management experience

Responsibilities

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team
• Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors
• Deliver operational readiness, improve our operating model and enhance partner support
• Establish and sustain a well managed operating environment and deliver impactful results

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed