Senior Director, Client Support

Capital One•McLean, VA

23h•$217,000 - $272,400

About The Position

The Senior Director of Client Support is a newly created, highly strategic leadership role designed to transition our operating model from "broad and shallow" to "narrow and deep." In this role, you will champion our Retail Merchant Vendor Outsourcing (RMVO) function, orchestrating a critical alliance with Worldpay to support the largest, most complex merchants on our network. Tasked with managing these direct-acquiring relationships, you will pioneer a high-stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate.

Requirements

At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry
At least 7 years of people leadership and performance management experience

Nice To Haves

Proven track record within a Tier 1 Network or a major Merchant Acquirer
12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry
9+ years of people leadership and performance management experience
Extensive experience orchestrating large-scale, mission-critical third-party vendor or processor relationships
Experience spearheading operating model transformations and scaling organizations

Responsibilities

Serve as a core member of the United States & Canadian Markets Operations Leadership Team
Lead and manage the strategic priorities for our most critical operations vendors
Deliver operational readiness, improve our operating model and enhance partner support
Establish and sustain a well managed operating environment and deliver impactful results