Director, Client Solutions Architects, Northeast (Remote)

Myriad360•Remote - New York, NY

3d•$300,000 - $350,000•Remote

About The Position

The Director of Client Solutions Architects for the Northeast leads the regional Client Solutions Architect (CSA) team and helps customers connect business priorities to practical technology solutions and services. This player-coach role balances team leadership with client-facing work: coaching and developing CSAs, allocating resources across the territory, supporting complex pursuits, and stepping into a CSA role for key customers when additional leadership, continuity, or thought leadership is needed. The Director works closely with Account Executives, CSAs, Specialists, Practice leaders, Professional Services, Managed Services, and strategic technology partners to improve solution quality, strengthen customer relationships, and support growth across Northeast accounts. Success is measured by the CSA team's performance and development, the quality of customer engagements, support for priority accounts, and the ability to turn customer needs into well-scoped opportunities across Myriad360's capabilities. The role must be based in New York City and requires regular travel throughout the Northeast, as well as travel within the United States approximately 40% of the time. The Director attends client, partner, and company meetings as business needs require. The listed New York City base salary range is $300,000–$350,000, inclusive of bonus; compensation in other geographies may vary.

Requirements

Must reside in New York City and be able to travel throughout the Northeast.
10+ years of experience in enterprise technology, consulting, solution architecture, systems integration, or related roles, including team leadership or mentoring responsibilities.
Experience engaging senior technical and business stakeholders in customer-facing environments.
Broad knowledge across enterprise infrastructure, networking, cloud, cybersecurity, data center, automation, AI, and services.
Ability to translate emerging technologies into practical business strategies.
Experience shaping complex enterprise technology programs and transformation initiatives.
Strong customer communication, facilitation, whiteboarding, and presentation skills.
Proven ability to lead complex pursuits and provide hands-on CSA support when needed.
Experience working across Sales, Pre-Sales, Professional Services, Managed Services, and Delivery organizations.
Strong understanding of technology partner and OEM ecosystems.
Experience at a national technology integrator, consulting company, VAR, MSP, or major enterprise technology provider.
Prior experience as a CSA leader, solutions architecture manager, Principal Architect, Lead Architect, or technical consulting leader.
Experience developing customer technology roadmaps and strategic account plans.
Familiarity with Enterprise AI, AI infrastructure, RAG, agentic AI, automation, observability, hybrid cloud, and cybersecurity strategy.
Must comply with company policies and complete ongoing security awareness training.

Nice To Haves

Experience speaking at client events, industry panels, customer briefings, or technology conferences.

Responsibilities

Lead, coach, and develop the Northeast CSA team while remaining available for hands-on customer work.
Allocate resources across the territory and support complex customer pursuits.
Step into the lead CSA role for key customers or complex pursuits when additional coverage, continuity, or technical leadership is needed.
Coach CSAs and Sales teams on discovery, solution development, technology storytelling, business outcome alignment, whiteboarding, and workshop facilitation.
Serve as a trusted technology advisor to customer technology, infrastructure, security, and business leaders.
Partner with Account Executives and CSAs to identify where stronger technical engagement can expand customer relationships.
Help move client conversations from tactical purchases toward multi-year strategic relationships.
Maintain awareness of major enterprise technology trends and translate them into relevant client conversations.
Provide thought leadership across Enterprise AI, AI infrastructure, RAG and agentic AI, data center modernization, networking, cybersecurity, hybrid cloud, automation and observability, platform engineering, Managed Services, Enterprise Service Management, and operating-model transformation.
Represent Myriad360 in customer briefings, client events, industry panels, technology summits, webinars, and partner engagements.
Support complex, multi-practice opportunities where customer context and technical strategy are critical to success.
Build strong relationships with technical leaders and architects across strategic OEM partners.
Bring OEM insights, roadmaps, and innovation into relevant client conversations.
Identify opportunities for Myriad360 to create differentiated joint solutions with strategic partners.
Maintain sufficient technical depth to support key accounts while engaging deeper specialists when appropriate.
Complete ongoing security awareness training and comply with company policies.
Identify and escalate security risks to the appropriate Executive Leadership Team member and contribute to remediation efforts.
Perform other duties as assigned.
Travel throughout the Northeast and within the United States, primarily in the Northeast, approximately 40% of the time; attend client, partner, and company meetings as business needs require.