Director Client Services – Workers Compensation

Sedgwick•Washington, NV

1d•$103,031 - $144,243•Onsite

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Requirements

Bachelor's degree from an accredited college or university preferred.
CPCU, AIC and/or ARM or other related designation preferred.
Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Ability to work in a team environment
Excellent account rounding ability
Strong understanding of workers compensation claims management
In-depth knowledge of client servicing
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
National account support in complex, multi-location environments
Cross-functional coordination across regional operations
Data analysis and operational reporting
Performance monitoring and trend identification
Strategic initiative support and execution
Process improvement and operational optimization
Analytical thinking and data-driven decision-making

Responsibilities

Serves as a strategic liaison between client stakeholders and Sedgwick regional Workers’ Compensation operational leadership.
Leads stewardship discussions, operational reviews, and performance presentations related to the WC program.
Supports implementation and coordination of strategic initiatives designed to improve operational performance, claim outcomes, and client satisfaction.
Ensures alignment between client expectations, regional operational execution, and strategic program objectives.
Oversees operational reporting, trend analysis, and performance management activities across the WC program.
Analyzes operational and financial data to identify trends, cost drivers, opportunities, and operational improvement initiatives.
Coordinates development and presentation of dashboards, stewardship materials, and operational summaries.
Tracks and communicates results of strategic initiatives and operational improvement efforts.
Partners with analytics and operational teams to support data-driven decision-making and operational planning.
Partners with regional WC operational leadership to support implementation of process improvements and operational initiatives.
Identifies operational trends, claim handling opportunities, and areas for performance enhancement.
Facilitates collaboration between regional operations, analytics, quality, and support functions to improve operational consistency and service delivery.
Supports implementation of best practices and scalable operational solutions across the WC program.
Monitors adherence to client service instructions, operational standards, and quality expectations.
Coordinates operational audits, quality reviews, and issue resolution activities across regional operational offices.
Supports timely communication, escalation management, and operational transparency with client stakeholders.
Ensures operational initiatives and client deliverables are completed effectively and timely.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travel as required.
May provide leadership and coordination support for analytics, reporting, or client service resources as assigned.
Provides cross-functional leadership and operational coordination across regional WC operational and support teams.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.