Director, Client Services - Risk Management

Gallagher•Rolling Meadows, IL

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Work closely with the Client Services executive team to lead high‑profile initiatives for one of Gallagher Bassett’s flagship clients during a critical period of program transformation. This role drives cross‑functional collaboration, leverages analytics to identify performance opportunities, and delivers clear, executive‑level solutions that support the client’s strategic and financial goals while upholding the Gallagher Way.

Requirements

Bachelor’s degree in business, finance, or related field
3-5 years of relevant work experience in a business analyst, data analyst, project coordinator, or business strategy adjacent role
Experience working on strategic, transformational, analytical type projects at speed and scale
Possess and maintains significant and meaningful knowledge depth in select industries, drivers of risk, and industry / competitor developments
Strategic thinker, capable of navigating complex project landscapes and fostering significant improvements and efficiencies within a large-scale operation
Strong problem solving and analytical background with the ability to question data or processes
Experience translating complex initiatives into simple consumable formats for internal and external stakeholders
Strong PowerPoint skills, drafting and developing quality presentations that communicate complex ideas, analyses, and recommendations
Strong focus on continuous enhancements to deliver operational excellence.

Nice To Haves

Auto Liability experience
Management Consulting experience
Applicable industry designations
Builds an in-depth knowledge of client.
Thinks outside the box to address specific client concerns.
Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action.
Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients.
Proficient in Excel and PowerPoint.
Able to structures and use data to tell a compelling story.
Incorporates potential nuances (outliers, benchmark data) to reach better conclusions.
Able to engage with more sophisticated clients and brokers.

Responsibilities

Work directly with Client Services executive team to manage high profile initiatives for one of Gallagher Bassett’s flagship clients
Facilitate stakeholder needs for key projects and initiatives during critical period of program transformation and help our client achieve their strategic and financial goals
Coordinate projects and initiatives with cross-functional teams; helping facilitate action and drive results for client
Work with analytics resources to identify performance opportunities through data discovery and hypothesis-based analyses
Clearly communicate complex business problems and aligning solutions to executive level audiences
Design and implement solutions to solve client specific problems
Leads group meetings across internal and external audiences (claims staff up to and including executive audiences)
Uphold the Gallagher Way as an ambassador, ensuring our trusted brand is protected and maintained

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program