Director, Client Services & Operations - Authentic Live
About The Position
The Director, Client Services & Operations will lead the Client Services function for Authentic Live, overseeing day-to-day client relationships, account strategy, and cross-functional event delivery across a growing portfolio of premium live experiences tied to major sports, entertainment, and cultural moments. Reporting to the VP, Operations, this role ensures each client engagement is executed effectively from initial planning through onsite delivery and post-event reconciliation. The Director will directly manage and develop the Senior Account Manager and build a best-in-class Client Services function focused on exceptional partnership experiences and operational excellence. The role calls for a strategic relationship builder and collaborative leader with strong client management skills and a deep understanding of live event execution. The Director will lead client and partner relationships, develop the account management team, and oversee delivery across multiple simultaneous events. Domestic and international travel, as well as evening and weekend work, may be required for live events; travel is up to 30%.
Requirements
- 8–10 years of experience in experiential marketing, live events, sports, entertainment, hospitality, or agency account leadership.
- Proven success managing enterprise clients, executive stakeholders, and strategic partnerships.
- Experience leading high-performing teams while fostering collaboration, accountability, and professional growth.
- Strong understanding of live event production, project management, and operational execution.
- Exceptional communication, presentation, organizational, and relationship-building skills.
- A proactive, solutions-oriented leadership approach, with the ability to remain composed under pressure and anticipate challenges.
- Willingness to travel domestically and internationally and work evenings and weekends as required for live events; travel may be up to 30%.
Responsibilities
- Serve as the senior day-to-day contact for key clients, strategic partners, sponsors, rights holders, agencies, venues, and executive stakeholders.
- Build long-term relationships through proactive communication, trusted counsel, and exceptional client service.
- Lead client meetings, executive presentations, status calls, and project updates, managing expectations throughout the event lifecycle.
- Own client satisfaction across the portfolio, ensuring commitments are delivered accurately, on time, and to a high standard.
- Identify opportunities to deepen partnerships, improve processes, and drive long-term client growth.
- Lead, mentor, and develop the Account Management team, including directly managing the Senior Account Manager.
- Create scalable processes, templates, and best practices to improve consistency across client accounts.
- Oversee staffing, workload planning, and resource allocation across multiple projects.
- Serve as the escalation point for client concerns and ensure issues are resolved quickly and professionally.
- Oversee multiple simultaneous event projects from initial planning through post-event reconciliation.
- Develop and manage master workback schedules, project plans, critical paths, and cross-functional trackers.
- Partner with Production to translate creative vision into executable operational plans.
- Coordinate teams across Production, Creative, Hospitality, Finance, Legal, Marketing, Ticketing, and Partnerships.
- Identify project risks early, remove roadblocks, and keep teams aligned on priorities, deadlines, and deliverables.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
