Director, Client Service
The Trade Desk•New York, NY
•$111,900 - $205,200•Onsite
About The Position
The Trade Desk’s Channel Partners team is hiring a Director of Client Service to lead a front-line team of Account Managers and Traders, and act as a strategic, in-market leader for one of our largest Channel Partners. This role blends people leadership, hands-on campaign and technical oversight, and cross-functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance.
Requirements
- Bachelor’s degree or higher.
- 8+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 4+ years managing client-facing teams.
- Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.
- Demonstrated success managing technical integrations or working closely with engineering/product teams.
- Strong analytical skills and comfort with metrics-driven decision-making (SQL, Excel, BI tools preferred).
- Excellent client-facing communication and executive presence; proven ability to influence senior partners and cross-functional stakeholders.
- Track record of hiring, coaching, and scaling high-performing teams. Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.
Nice To Haves
- Hands-on experience with TTD’s platform preferred.
Responsibilities
- Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our Internal Software Vendor (ISV) portfolio within Channel Partners.
- Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
- Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
- Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
- Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
- Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
- Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
- Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
- Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.
Benefits
- Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
- Retirement benefits such as a 401k plan and company match
- Short and long-term disability coverage
- Basic life insurance
- Well-being benefits
- Reimbursement for certain tuition expenses
- Parental leave
- Sick time of 1 hour per 30 hours worked
- Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
- Around 13 paid holidays per year
- Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
